How to turn off the melophone for hello. The procedure for providing the Melofon service
1. “Melofon” is a service that allows you to set audio accompaniment (melody, audio message):
when performed by a subscriber of the Unitary Enterprise “A1” (hereinafter referred to as the company), who has activated the “Melofon” service, outgoing call by a specific subscriber number of the A1 network;
when other subscribers of the company make a call to the number of the subscriber who connected Melofon.
2. Audio is played if the called party is available and the line is free.
3. The Melofon service is provided to all subscribers of the company upon conclusion of an agreement, except for Internet tariff plans and special tariff plans.
4. Subscribers - individuals and legal entities have the opportunity to disable/connect the Melofon service independently using one of the methods specified in clause 9 of this procedure.
5. New users of the Melofon service and subscribers who reconnected the service 30 or more days after disconnection are given the opportunity to:
use the Melofon service without charging a subscription fee for 30 days, including the day the service was activated. The period without charging a subscription fee is not extended if the service is disconnected and reconnected before the expiration of 30 days. Starting from the 31st day, the Melofon service is provided with a subscription fee in accordance with clause 7 of this procedure;
Upload one of your own audio files to your personal list without charging a fee.
6. A1 subscribers (except PRIVET subscribers) who are disconnected from outgoing and incoming communications due to debt, as well as in the case of using the “Pause” service, are not provided with the “Melofon” service. For PRIVET subscribers, the “Melofon” service is provided in the “Active” status, as well as in the “Banning outgoing communication” status if there is an amount on the balance equal to or exceeding the cost of the service.
7. For using the Melofon service, a subscription fee is charged according to the tariffs approved by the company.
7.1. For A1 subscribers (except for PRIVET subscribers), the monthly subscription fee is charged daily in equal installments depending on the number of days in the month.
7.2. For PRIVET subscribers, the subscription fee is charged daily in a fixed amount.
8. Ordering a melody, recording/downloading your own audio file, setting a melody for an outgoing call are paid separately according to the tariffs approved by the company.
9. Management of the “Melofon” service (connection/disconnection, ordering/deleting melodies, operations with the “Jukebox”, setting a melody for an outgoing or incoming call) is carried out using:
USSD menu *424# call
SMS to number 424
10. Clients of the company - legal entities, if necessary, can prohibit subscribers from independently connecting to the Melofon service. The ban is established upon a written application issued by the client at the A1 sales and service center or sales and service points of attorneys, or through the Personal Account for legal entities (Administrator access level).
11. Ordered melodies are stored in the subscriber’s personal list until the subscriber deletes them. After disabling the Melofon service, the melodies are stored in the profile for 30 days.
12. The subscriber has the opportunity to order several melodies at the same time at a special price - a package. The package may include tunes of the same or different price categories. Removing such melodies from the personal list is also carried out individually.
13. The subscriber has the opportunity to record an audio message (own audio file) using the voice portal at number 424, as well as upload his own melody to the personal list through the web portal of the Melofon service. For uploading your own audio content, a one-time fee is charged according to the company’s tariffs, regardless
on the quality of the audio file/melody.
13.1. When downloading a melody or recording your own audio file, the subscriber is responsible for their content in accordance with the legislation of the Republic of Belarus. Unitary enterprise "A1" provides the technical ability to use its own audio files in the Melofon service, and is not responsible for the quality of files downloaded and recorded by the subscriber. The subscriber can familiarize himself with the technical requirements for the downloaded audio file before downloading it on the website www.melofon.by.
13.2. Own audio files are included in the subscriber’s personal list (without the possibility of gifting to another subscriber).
14. Ordering a melody for a friend/Ordering a melody for two.
14.1. You can order a melody for a friend/for two, provided that both subscribers are A1 subscribers and users of the Melofon service.
14.2. Ordering a melody for a friend/for two is paid for by the subscriber who placed the order. At the same time, the melody (in case of ordering a melody for two) will be added to his personal list after placing the order and debiting the funds.
15. Disabling the Melofon service is carried out by the subscriber independently. After disabling the service, the subscriber’s profile (subscriber settings and melodies/own audio files from the personal list) is saved for 30 days. If the Melofon service is reconnected within 30 days after disconnection, the subscriber’s profile is restored with all settings.
16. Tariffs, features of the provision of the Melofon service, incl. restrictions and technical requirements for your own audio file are contained in the description of the service on the website.
17. Correct operation of the Melofon service is guaranteed when making calls from/to company subscriber numbers in the A1 network.
18. The company has the right to unilaterally change this Procedure without additional notice by publishing the changes on the official website.
19. In everything else not regulated by this Procedure, the client and the company are guided by the provisions of the agreement on the provision of telecommunication services concluded between the client and the company.
1. “Melofon” is a service that allows you to set audio accompaniment (melody, audio message) against the background of the ringback signal (RTC):
when a subscriber of the Unitary Enterprise “A1” (hereinafter referred to as the company), who has activated the “Melofon” service, makes an outgoing call to a specific subscriber number of the A1 network;
when other subscribers of the company make a call to the number of the subscriber who connected Melofon.
2. Audio is played if the called party is available and the line is free.
3. The Melofon service is provided to all subscribers of the company upon conclusion of an agreement, except for Internet tariff plans and special tariff plans.
4. Subscribers - individuals and legal entities have the opportunity to disable/connect the Melofon service independently using one of the methods specified in clause 9 of this procedure.
5. New users of the Melofon service and subscribers who reconnected the service 30 or more days after disconnection are given the opportunity to:
use the Melofon service without charging a subscription fee for 30 days, including the day the service was activated. The period without charging a subscription fee is not extended if the service is disconnected and reconnected before the expiration of 30 days. Starting from the 31st day, the Melofon service is provided with a subscription fee in accordance with clause 7 of this procedure;
Upload one of your own audio files to your personal list without charging a fee.
6. A1 subscribers (except PRIVET subscribers) who are disconnected from outgoing and incoming communications due to debt, as well as in the case of using the “Pause” service, are not provided with the “Melofon” service. For PRIVET subscribers, the “Melofon” service is provided in the “Active” status, as well as in the “Banning outgoing communication” status if there is an amount on the balance equal to or exceeding the cost of the service.
7. For using the Melofon service, a subscription fee is charged according to the tariffs approved by the company.
7.1. For A1 subscribers (except for PRIVET subscribers), the monthly subscription fee is charged daily in equal installments depending on the number of days in the month.
7.2. For PRIVET subscribers, the subscription fee is charged daily in a fixed amount.
8. Ordering a melody, recording/downloading your own audio file, setting a melody for an outgoing call are paid separately according to the tariffs approved by the company.
9. Management of the “Melofon” service (connection/disconnection, ordering/deleting melodies, operations with the “Jukebox”, setting a melody for an outgoing or incoming call) is carried out using:
USSD menu *424# call
SMS to number 424
10. Clients of the company - legal entities, if necessary, can prohibit subscribers from independently connecting to the Melofon service. The ban is established upon a written application issued by the client at the A1 sales and service center or sales and service points of attorneys, or through the Personal Account for legal entities (Administrator access level).
11. Ordered melodies are stored in the subscriber’s personal list until the subscriber deletes them. After disabling the Melofon service, the melodies are stored in the profile for 30 days.
12. The subscriber has the opportunity to order several melodies at the same time at a special price - a package. The package may include tunes of the same or different price categories. Removing such melodies from the personal list is also carried out individually.
13. The subscriber has the opportunity to record an audio message (own audio file) using the voice portal at number 424, as well as upload his own melody to the personal list through the web portal of the Melofon service. For uploading your own audio content, a one-time fee is charged according to the company’s tariffs, regardless
on the quality of the audio file/melody.
13.1. When downloading a melody or recording your own audio file, the subscriber is responsible for their content in accordance with the legislation of the Republic of Belarus. Unitary enterprise "A1" provides the technical ability to use its own audio files in the Melofon service, and is not responsible for the quality of files downloaded and recorded by the subscriber. The subscriber can familiarize himself with the technical requirements for the downloaded audio file before downloading it on the website www.melofon.by.
13.2. Own audio files are included in the subscriber’s personal list (without the possibility of gifting to another subscriber).
14. Ordering a melody for a friend/Ordering a melody for two.
14.1. You can order a melody for a friend/for two, provided that both subscribers are A1 subscribers and users of the Melofon service.
14.2. Ordering a melody for a friend/for two is paid for by the subscriber who placed the order. At the same time, the melody (in case of ordering a melody for two) will be added to his personal list after placing the order and debiting the funds.
15. Disabling the Melofon service is carried out by the subscriber independently. After disabling the service, the subscriber’s profile (subscriber settings and melodies/own audio files from the personal list) is saved for 30 days. If the Melofon service is reconnected within 30 days after disconnection, the subscriber’s profile is restored with all settings.
16. Tariffs, features of the provision of the Melofon service, incl. restrictions and technical requirements for your own audio file are contained in the description of the service on the website www.a1.by.
17. Correct operation of the Melofon service is guaranteed when making calls from/to company subscriber numbers in the A1 network.
18. The Company has the right to unilaterally change this Procedure without additional notice by publishing the changes on the official website www.a1.by.
19. In everything else not regulated by this Procedure, the client and the company are guided by the provisions of the agreement on the provision of telecommunication services concluded between the client and the company.
USSD requests are simple and quick way get from the operator mobile communications necessary information. All you have to do is enter the required request on your phone. However, it is simply impossible to remember them all. So save and use the HF directory with all USSD requests for velcom subscribers.
General information:
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Information about the balance status at the time of request |
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Information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee |
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Information about the amount of the monthly payment, the remaining amount to pay for the goods in installments and the completion date of the write-off of contributions |
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The balance of included minutes of the velcom international service is 100/250, the balance of Internet traffic of the “ITV velcom” service package |
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Information about the amount payable according to the last invoice issued, for clients working without prepayment |
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Information on the number of minutes of outgoing calls made within a Closed Subscriber Group (CLG) |
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The total number of minutes used when calling a “favorite” number (tariff plans “Pair”, “Time for pairs”) |
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Opportunity quick shutdown communication services for debt |
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Registration of an unconfirmed payment |
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Checking subscriber balance tariff plan“Privetik” (available to velcom subscribers whose number is assigned as a “favorite” by the subscriber of the “Privetik” tariff plan) |
*101*Privetik subscriber number# |
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“Waiting for a call”: the subscriber whose number was specified will receive an SMS notification asking them to call you back indicating your number. |
*131*company subscriber number# |
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Top up your account with an express payment card |
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Change postal address delivery of invoices by e-mail |
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Repeat invoice for a closed period by e-mail |
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Opting out of receiving invoices |
Information and service management:
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Operation |
USSD request |
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Information about the subscriber's connected services |
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Information about the list of services available for connection |
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Phone number and tariff plan information |
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Changing tariff plan |
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Information about your number in international format |
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Setting/cancelling a ban on listening to ACCA news |
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Receiving USSD messages in transliteration |
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Receiving USSD messages in Russian |
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Setting/cancelling a ban on the use of conditional forwarding in roaming |
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Connecting packages of minutes to all networks |
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“Back in touch”: all velcom subscribers who called you while you were unavailable or your phone was busy will receive an SMS notification when you are in touch again |
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Providing the opportunity to work without prepayment |
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Switching to prepaid work |
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Connecting/disabling the “Stopitsot” service (available to subscribers of the “Kedy” and “Polukedy” tariff plans) |
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Connecting/disabling the “Anti-identifier” service |
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Connecting/disabling the Melofon service |
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Connecting/changing your “favorite” number (not available on tariff plans “Own network”, “BUSINESS.PRO”, “BUSINESS.PRO.WEB”) |
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Connecting/disabling the Pause service |
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Connecting/disconnecting ISSA |
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Obtaining an ISSA password |
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Connecting/disconnecting/changing a package within the “Director’s package” service for the Manager+ tariff plan |
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USSD help. |
Mobile Internet and MMS:
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Operation |
USSD request |
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Receiving settings for the Mobile Internet service, MMS, streaming video (“Mobile TV”), all available |
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Receiving a test MMS |
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Connecting/disabling the Mobile Internet service, changing the Mobile Internet service package, changing/deleting an application to change the Mobile Internet service package |
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Connect/disconnect MMS |
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Information about the connected Mobile Internet service package and access point |
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Information about the activated package of the Mobile Internet service, the cost of the package and the date of the next write-off of the package cost |
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Information about the provided static IP address |
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Connecting/disabling the Anti-Virus service |
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Connecting/disabling the Firewall service |
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Connecting/disabling the service " Children's Internet» |
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Connecting additional traffic to WEB Start, WEB 4, WEB 8, WEB 16 |
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Connection to the services “Roaming.Vacation”, “Roaming.Business” |
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Disabling the services “Roaming.Vacation”, “Roaming.Business” |
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Information about roaming partners |
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Validity period of the services “Roaming.Vacation”, “Roaming.Business” |
Mobile operators operating in Belarus, for example, Velcom, often inform their customers about an increase in the range of gadgets or the provision of new services by SMS. It is not surprising that many subscribers are annoyed by such actions and, sooner or later, they wonder how to disable advertising on Velcom. Not everyone knows about the existence of simple ways that do not contradict the operator’s terms and conditions to disable SMS messaging from Velcom and refuse many unnecessary services (for example, disable Melofon), and these will be discussed in this article.
Possibility to unsubscribe from mailing lists
For quite a long time, namely since 2008, the Velcom company has provided its customers with the opportunity to disable SMS messaging. The exception is messages relating to subscriber services and the fulfillment of the conditions specified in the agreement between the operator and the client. Refusal from SMS mailing is carried out through ISSA, USSD requests or submitting an application to the employees of the Velcom service point.
Disabling SMS “What’s New” from Velcom
The Velcom operator provides its subscribers with an SMS newsletter called “What’s New”. Here's what company representatives say about this option: “For the convenience of customers, the “What’s New” SMS newsletter begins to function by default after a person inserts a SIM card into his mobile phone. Regularly after the end of an incoming or outgoing call (or sending an SMS message), notifications pop up on the device display for the most different topics. Subscribers who are interested in the content of the SMS newsletter simply click “OK” and study the detailed information, as well as use Velcom’s entertainment services.”
There is no subscription fee for using SMS messaging, but if the user accidentally presses the “OK” button, he may suffer serious financial losses. The most vulnerable in this situation are the elderly and young children, who may, without reading the notification, confirm the action only to close the interfering window. This can lead to spending more than a thousand rubles for receiving some trivial news. You may have to pay a fee for using traffic.
It is quite difficult to disable Velcom advertising sent by SMS to your phone. You can't figure this out Personal account subscriber, but you still need to log in to activate the “Disable newsletter” and “Disable SMS newsletters” options.
Such actions will help disable some part intrusive advertising on Velcom, but not the “What’s New” SMS newsletter. Universal SMS or USSD request there is also no way to block or completely disable unnecessary messages sent via SMS.
How to disable "What's New":
- Enter the Welkom sim menu.
- Click “What’s new” -> “Settings” -> “Service activated” -> “Disable” -> “OK”.
Judging by the reviews of Velcom subscribers, not everyone can disable SMS messaging in this way: on some mobile phones The operator menu does not contain the items described above.
The only option that will definitely work is to call the call center (numbers 410,411) and ask to unsubscribe from the mailing list and turn off the “What’s New” SMS newsletter.
Disabling Melofon
Only by making an effort, you can find the “Rules” section on the official website of the Velcom company, and then find the necessary one in the extensive list of documents - “Procedure for the operation of the Melofon service.”
It says here that it is connected by default immediately after concluding an agreement on the provision of communication services at Velcom tariffs (all except Internet tariffs).
Why do you need Melofon: when other people call the subscriber to whose number it is connected, instead of beeps they hear music. Naturally, not everyone needs this option, but it is connected everywhere.
Important! Using the option will cost the client 7,900 Belarusian rubles per month (only the first thirty days are free). If we recall the budget tariff offers of the Velcom operator, for example, “On the Line” with a subscription fee of 13,900 rubles, then we get an almost fifty percent increase in this amount. Therefore, it must be disabled.
It is not possible to remove “Melofon” online using ISSA - the list of connected services displayed in your Personal Account does not include it.
You must disconnect in one of three ways:
- register on a separate website of the service and switch it off there;
- send the message “rbtoff” to 424;
- send USSD command *425*5*1#.
Disabling Voka TV
Voka TV is a service that provides subscribers who have installed a special application on their phone with the opportunity to use it as a TV or cinema. All sessions and broadcasts are available around the clock.
The service can be used by individuals and legal entities located on the territory of Belarus and who have entered into an agreement with Welk for the provision of communication services.
How to turn off Voka TV on Velcom:
- V mobile application in the “Subscriptions” tab;
- directly from the voka.tv website.
A notification that the Voka TV service on Velcom has been disabled will be sent to the subscriber’s number via SMS message.
You should use the services of mobile operators as carefully as possible in order to avoid unnecessary expenses and connect only what you really need. To do this, it is enough to take into account the recommendations and instructions given in this material.
Operators cellular communications in Belarus take care of their subscribers and provide them with many necessary and useful services, one of which is “Voice Box” on Velcom numbers. After connecting it, the company’s client does not have to worry about missing any important calls, even if the phone turns off, or there is simply no way to pick up the phone at the moment. If a subscriber used the option for some time, and then wanted to disable “Voicemail” on Velcom, this is his choice and right. The information on how to disable Velcom’s “Voice Box” presented in this material is specifically for such clients of the company.
A function called “Voicemail” is available to subscribers using any Velcom tariff offers. You can use it for free if the standard option is intended, that is, when the client has not activated the “Plus” package.
The service works according to the following principle: forwarding to service phone Velcom company. The user can choose the forwarding type independently: SIM card is not registered, the subscriber does not answer, busy. To ensure that the call is forwarded if all required conditions are met, you can set the general type.
Why disable
Sometimes even a Velcom client who uses Voicemail all the time has to disable this 
How to refuse Voicemail
In order to disable the option (it does not matter whether it is disabled temporarily or permanently), you need to cancel all forwarding on your phone. Instructions on how to disable “Voicemail” on Velcom:
- A user with access to the subscriber information system Velcom can change the list of connected functions and disable what is no longer required.
- Send the combination *441*1# from your mobile phone. If the operation is successful, the operator will disable the function and send an appropriate alert.
- In parameters voice communication, which are in general settings devices, it is also possible to disable and cancel the use of Voicemail.
Connecting to the service and listening to messages
If mail was disabled for some time, and then the subscriber decided to reactivate it, you need to access the Welkom option menu by sending the same USSD combination *441*1. After this, all that remains is to set up call forwarding to the Velcom service number +375296000210 according to the conditions described above.
Important! Also, the phone owner can leave a greeting or appeal to callers no longer than a minute long in “Voicemail”. You can do two, but the duration remains the same: for example, one will last forty seconds, and the second – twenty.
How to listen to messages
Messages are listened to in one of two ways:
- Make a call to the service number.
- Call the number public access– +375296000201, and then indicate a unique code with “#” to the authorization information and telephone number.
The described services are also available to those who are roaming.
Once the message has been listened to, the Velcom client can:
- save it by pressing button 3;
- remove by pressing button 5.
Email messages are deleted only after you finish working with Voicemail. Because of this, the subscriber has the opportunity to familiarize himself with them again by going to the optional menu.
Managing Voicemail on Velcom is quite simple: you can connect and disconnect it remotely, and you don’t need to submit any applications to the company’s office. If you do not want to use this function in principle, you can refuse it immediately after purchasing and installing a SIM card in your mobile device.
