Android encryption policy. Disabling screen lock is not active on Android - Disabled by administrator

Often users of mobile gadgets running on the Android OS are faced with the problem of disabling the screen lock. Installed graphic key, password or PIN code, but the owner of the device wants the protection to be removed with a simple movement of a finger, or the screen is not blocked at all. Trying to simply go to the menu and remove restrictions, the user sees that he cannot access the necessary options, since the necessary lines are inactive. This error has a fairly simple solution, and now I will tell you what needs to be done to remove restrictions if these actions are prohibited by the administrator, encryption policy, or credential store.

Settings menu with error message "Prohibited by administrator, encryption policy, or credential storage service"

Why does the administrator ban error occur?

In addition to the fact that mobile gadgets Android platform have built-in programs that ensure data security, many users install additional security measures and, without knowing it, run an administration or encryption policy. As a result, the owner of the device turns on such protection that he himself does not have access to certain settings of the tablet or phone.

Also, the error message “Forbidden by the administrator, encryption policy, or credential store” may pop up when installing any useful software, which has a certificate that changes the settings of the mobile device. In this case, the application requests permission to activate the device administrator, and if the user confirms the action, after installation is complete, a message pops up stating that the administrator has been activated.

Administrator activated

The third reason is corporate security policy. That is, if you use your device to access information from your employing organization, and your email remotely connected to the company network, the error may be caused by the actions of IT specialists. In this case, before solving the problem, you should contact them and together try to eliminate the “Forbidden by the administrator, encryption policy, or credential store” error.

How to fix the “Forbidden by your administrator, encryption policy, or credential store” error

If the problem occurs after installing an application that provides additional protection device, then if this program is not needed, it must be removed. If you don't want to delete the application, you can disable the administrator so that no third-party programs can control your phone. To do this, in the gadget settings you need to go to the security menu and go to the “Device Administrators” item.

Device Administrators

If there are any programs in this menu, especially ones that are unknown to you, you need to click on their name. If a message pops up stating that the administrator is activated and allows the application to lock the screen, this means that these rights must be removed from this program - uncheck the box or move the button. If necessary, you can log in again this menu and again give the application the right to lock the screen.

Programs located in the "Device Administrators" menu

The next step is to clear the device certificates that do not allow you to reduce the security level of the device. The required item is located at the very bottom of the “Device Administration” menu. Depending on the gadget, it is called “Clear credentials” or “Clear certificates.” In both cases, the same action is assumed - deleting all certificates. Select it and confirm the action.

Cleaning up certificates

If you are afraid that you will lose personal data in the process of deleting certificates, create them backup copy. Important files you can send them to the cloud, and then download them again to your phone. Nothing bad will happen to the device itself. A big advantage of the Android OS is synchronization with Google account. In this case, all contacts are stored on the cloud by default. If in doubt, check the synchronization. To do this, in the settings, go to the “Accounts” or “ Accounts” and click on Google. There you will see all the necessary information.

Google account

For normal operation, restart your smartphone or tablet, go to the security menu again and check whether the lines that previously contained the error message “Forbidden by the administrator, encryption policy, or credential storage” have become active. If yes, then feel free to disable the screen lock or activate simple finger unlocking.

This method should give the desired result - unlock inactive fields. If this does not happen, then the last option is to reset to factory settings. Before performing these steps, save important information: personal photos, videos, files necessary for work, since all data will be lost when resetting.

When you try to remove the screen lock on Huawei Honor, the following message appears: “Prohibited by the administrator, encryption policy, or credential storage service.” You are trying to do something with administrator rights, but nothing works. In this article, I will teach you how to disable screen lock on Huawei Honor phones.

Step by step guide:

1. Go to Settings > Screen lock & passwords.

2. Select the second option – “Password”.

3. Enter your PIN (if you have one) and then click on “Pattern Lock”.

4. A pop-up message will appear indicating that setting a screen lock pattern will cancel fingerprint authentication. To continue, click on the message.

6. After this, the system will ask you to set a code to restore the settings. Enter "0000" (4 zeros). You can choose any other PIN you wish.

7. Now lock the screen by pressing the Power key and then reactivate the screen. You will be prompted to unlock it using a pattern.

8. You need to draw the wrong pattern 5 times in a row, after which a message will appear stating that the phone will be blocked for 30 seconds. Click OK.

9. Wait 30 seconds and you will be able to enter the emergency code at the bottom of the screen.

10. Enter the PIN you saved when you set the lock pattern.

11. Screen lock is disabled.

Now when using the phone the screen will not be blocked.

Removing screen lock on Honor by resetting certificates

This method involves removing password certificates from your Huawei phone.

1. Go to Settings, then find Security.

2. Scroll down until you come across “Clear credentials”, clear the certificates (This will not delete anything).

3. Once everything has been cleared in the “Display Lock”, you can remove the password. Select “No” and the screen lock on Honor will be removed.

Read also:

Removing the lock from the Huawei screen using a factory reset

If none of the above methods helped you, then reset the settings. Resetting does not delete applications, photos, videos and other files. This method erases your password and internet settings.

So, to remove the screen lock on Honor, do the following:

1. Go to “Settings”, scroll to the bottom and find “Advanced settings”.

3. Now be careful! Select "Reset all settings". He is the very first one.

4. In the next window, read what will be deleted and click “Reset all settings”.

5. You will be asked to enter a password to confirm the reset, after which the process will begin.

Once everything is successful, the lock will be removed from the Honor screen. If these methods helped you remove screen lock on Huawei Honor or you encounter a problem, leave your comment, we will try to help.

Sometimes when you try to change the screen unlock pattern or other actions, you see the message “Prohibited by the administrator, encryption policy, or credential store.” Before considering the procedure for removing such a restriction, it is necessary to understand where it comes from.

1. Why is this message visible?

To put it simply, there is some kind of certificate installed on the phone or tablet that is directly or indirectly related to security. Certain parts or the entire certificate prevents the user from lowering the security level.

Unlocking with a graphic key is considered the most secure and hack-proof system. It is much easier to open a password and PIN code - they can be easily guessed based on knowledge about the user.

For example, you can try using numbers from your date of birth, the name of your favorite music artist, and so on. Such psychological characteristics do not apply to a graphic key.

It is for this reason that a certain certificate does not allow you to reduce the level of security by changing the type of screen lock removal.

This certificate may refer to the following software products:

• Samsung Pay;
• Samsung Billing;
• Android Pay;
• Microsoft Outlook and others.

Now that you know what causes the problem, you can imagine how to solve it.

2. Ways to remove restrictions

Here's how to remove the pattern:

• Disable services such as Samsung Pay, Samsung Billing, Android Pay and Outlook. To do this, go to settings and open the list of applications (“Application Manager” in the “Applications” menu). Then open the desired program and on its page click the “Turn off” button. After disabling each service, try to do what you wanted from the very beginning.

• Disable administrators. To do this, go to the “Security” menu and the “Device Administrators” item. If there are any applications that you doubt, feel free to disable them. After that, again, try to complete the task you originally wanted. Most likely, the restriction will disappear from the phone and tablet.

• If all else fails, remove all possible certificates. To do this, in the “Security” menu, click “Clear certificates” and confirm the action.
• Clear your login credentials. In some smartphones, you can also go to the “Security” menu in “Other security settings” and “Registration data storage”. There will be a “Clear credentials” option. Click on it and confirm the action.

Important! After you have tried each method, reboot your device. Perhaps nothing will change before then.

• Execute full reset devices. Before doing this, be sure to copy all important data to cloud storage or flash drive. How to reset the device is described in detail in this article (method 5).

But to the last method You're unlikely to come. This is only possible if you have some unique case and the first solutions on the list do not work.

In most cases, it’s all about the certificate and resetting them helps remove all sorts of restrictions. If not, it means there is some kind of glitch in your smartphone or tablet. If you are still under warranty, it is better to contact a specialist.

Video

More and more users of the most common operating system For mobile devices wondering how to disable the pattern on Android. The topic is simple, but for some it causes certain difficulties. We'll tell you why you need a graphic key, how to turn it on and off in the settings, and what to do if you forgot your “glyph”. A glyph is a combination of gestures, a kind of key when locking the screen.

What is a graphic key and what is it for?

The pattern itself is a type of password, but not in alphabetic or numerical form, but in the form of a figure specified by the user: square, triangle, crosses. The most secret users place complex and intricate figures.

In order to install a pattern, you need to pull the curtain down, go to “Settings”, section “Security”, item “Screen lock”. By default, the lock type is set to “Slider” - pull your finger over a certain area and the lock opens - the screen is locked. On modern firmware there are:

• “Voice passwords” – unlocking voice message, team.
• “Face control” – entry using a photo from front camera devices.
• “PIN code” is a digital type of smartphone protection.
• “Password” – you can enter both letters and numbers.
• Fingerprint login

We select a graphic key - draw a figure containing at least four points and repeat again to check. Done, the graphic key is installed. You can also disable the “Show key” option - this way, when unlocking, there will be no “trace” of your finger and your password will be hidden from prying eyes. That's it, the protection is installed.

How to disable pattern lock in settings

Conclusion

If the methods written above did not help you, the only thing left to do is “Reset” your phone. This is a radical way, so do not forget to save your contacts, photos and personal data. Applications can be saved in the “ Backup”.
Otherwise, I hope you figured out the problem how to disable pattern lock on Android in the settings.
Ask your questions in the comments and tell us which method helped you.

A notification with the text “Forbidden by the administrator, encryption policy, or data storage” most often appears on Android (ASUS, Honor, Lenovo, Huawei) when the user intends to remove the security PIN, graph. key to perform accelerated unlocking without unnecessary movements.

But the system does not give up its position so easily and does not allow changes to be made, citing certain prohibitions. In fact, the situation is quite typical, there is a simple way out of it. Now let's take a closer look!

Prohibited/disabled by administrator - how to remove protection, disable Android screen lock

Android OS tries to protect us from the negative consequences associated with providing unfettered access to the device. Moreover, sometimes third party applications(optimizers, antiviruses) can receive admin privileges and create obstacles to making changes.

Check and fix in just seconds:

• There is a section related to security or privacy in the settings. The names may differ on different firmwares. We will show the example of Android 7 with the MIUI shell:

• Go to the “Device Administrators” tab:

• We look through the list and deactivate unnecessary elements created third party programs. Usually, by default, only the “Find…” line is present:

The problem should now be resolved. But suddenly the method did not work - so we move on to the second chapter of our instructions.

What to do if it is prohibited by the credential store?

In the privacy settings, scroll down and you will see the operation - “Remove all certificates”:

After confirmation and a short wait, try removing the pattern/PIN again. The ban message will disappear.

But in some cases, it is additionally worth disabling encryption (if it is active). This is done in the same window:

Let us emphasize once again that in different versions Android section names may vary. If you can’t find it using our instructions, use the search parameters or Google:

Nothing helps!

Unfortunately, sometimes the situation gets out of control. The listed methods are effective in 99.9% of cases. But there is a chance that you will have to perform a full reset to factory settings.

You will find the “Restore/Reset” tab; inside there is an option to clear all data on the phone (first copy important documents, photos to your computer/external drive):

We figured out what the message “Forbidden by the administrator, encryption policy, or data storage” means after trying to disable the smartphone’s security algorithms. We really hope that the management really helped achieve the desired result.