Megafon modem personal account disabling paid services. Rules for disconnecting via USSD command

When using a number, we often need to connect and disconnect various services and tariff options. Some services are useful for us, some not so much, and some are imposed by the operator in addition to the tariff. Previously, operators made a living by connecting services to their subscribers by simply notifying them via SMS. With the tightening of legislation in the field of communications, this practice has become a thing of the past. MegaFon was the first among the Big Three to take the path of honest business.

No matter how the service is connected, if there is a need to disable it, then you need to know all the possible options. Let's look at them:

Megafon-Retail communication salon and contact center 0500, 88003330500

If you find that there are debits from your mobile phone balance that do not fit into the usual level of payment for services, this is a reason to contact a mobile phone store or contact center. You may have an unnecessary service or subscription. When applying, you need to be prepared for the fact that there are always queues and waiting times at the salon or at the help desk.

Before consulting on connected services, the specialist will definitely carry out identification - in some cases, the full name of who is the legal owner of the number will be enough, but sometimes a code word or passport data (series and number) may be required.

If you need to disable a paid service, the employee may try to keep it for you, or offer an alternative. Be careful: employees have goals for selling services on incoming calls and when visiting the office. If you want to get rid of services, you can get new ones. Be firm in your decisions.

We consider this method of managing connected services to be the most time-consuming and complex.

Service control commands

Any service has an enable and disable command. This could be an SMS request, a USSD command, or a voice assistant when calling the contact center. The question arises: where to get this command? It's very simple.

1. We go to the official website of the operator.
2. In the upper right corner, select your region.
3. There is also a site search button. If you know the name of the service, it will not be difficult to find it. The description always contains a command on how to turn it on or off.

The big disadvantage in this process is that you may not know in advance which service is enabled and try to disable the wrong thing. For this case, there is a command for checking the list of services - * 583 #. When dialing, the system specifies how to display the information: on the screen or send it via SMS. It is better to choose the second point. In this case, you receive a detailed message with a list of paid services and their cost.

If the write-off occurred recently and you want to check why it happened, another code will help - * 512 #. This is a request for the last 5 paid debits from your balance. Information is also sent via SMS.

An IVR system on operator dial-up numbers is another opportunity to check the list of your services. MegaFon has invested enormous amounts of money in the development of its voice assistant. Nowadays you don’t even have to wait for a specialist’s answer to ask something. You can find out everything yourself, including changing the tariff, connecting or disconnecting services. IVR is built very logically. The structure is as follows:

• 1 - Number information
• 2 — Internet service settings
• 3 — Company News
• 4 — Tariff plans and Services
• 5 — Megafon-Bonus program
• 6 - Mobile devices
• 7 — Background information
• # — Service rating
• 0 — Connection with a customer service specialist.

It may change, but in general the main sections are always the same.

Personal account and mobile application

Megafon's personal account is perhaps the most convenient self-service service. From the official website you can go to your personal account at home page in the upper right corner. You can also open it using this link: .

The login is a phone number, and the password is sent via SMS using the command *105*00#.

In your personal account, everything you could want to manage your number is possible - changing the tariff, ordering details, managing services, subscriptions (!), etc.

With the development of the smartphone industry, operators have developed unique applications for their personal accounts. The MegaFon application is one of the most convenient services among competitors (Beeline also has a pretty smart one).

This is actually a full-fledged personal account- its mini version. Everything that can be done in the WEB version of the personal account is also available in the application. Installed on devices with operating system iOS, Android, Windows.

Choose any way to manage your services, save money and remember that “MegaFon starts with you.”

Has it ever happened to you when you topped up your mobile account, but after a while the money disappeared somewhere? Most likely, you have some services connected that require a subscription fee for their use. Sometimes the subscriber does not even realize that money is being debited from his account for certain services that he does not even use.

Or perhaps you activated a free service at one time and forgot about it, and after a while it suddenly became paid. Almost all operators use this tactic. mobile communications, while earning millions of rubles a day. To save your funds in your account, you can disable these services.

Disabling subscriptions Using the Service Guide.

In order to check the availability of connected paid services from Megafon using the “Service Guide”, you need to go to your “Personal Account” on the official website mobile operator. To authorize, you need to send a request using the USSD command by typing the combination * 105 * 00 # on your mobile keyboard and pressing the call key.

After which you will the phone will come notification via SMS with a code that is required to log into your “Personal Account” on the website. After successful login, go to “Service Management” in the main menu, and then select “Disable all mailings”.

You can also install the official application on your mobile phone.

This way, you can refuse all paid services to which your number is connected.

We use the mobile subscriptions management page.

By using desktop computer, tablet or mobile phone connected to the Internet, go to http://podpiski.megafon.ru/. On the website you will see a list of paid services provided by the operator and their cost. To determine which of them your mobile number, you need to go to your “Personal Account”, and then click on the “Unsubscribe” item.

By sending an SMS message to a special number.

Disabling subscriptions using ussd request

Dial the combination * 505 # on the keypad of your phone, then press the “pick up/call” key. Your phone will make a ussd request and in the response notification you will have access to information about which paid services are activated on the current number, as well as what needs to be done to disable them.

Absolutely every paid service of this cellular communication company has its own USSD code for both activation and deactivation. Therefore, if you know exactly which service is activated by the current number, you can immediately send a ussd request to disable it.

Below is a list of the most popular paid services that can be connected to you and the ussd code to deactivate them:

List of commands

1. Answering machine (voicemail) - * 105 * 1300 #;
2. Videomail - * 105 * 2310 #;
3. Incoming SMS messages - * 105 * 1900 #;
4. Always in touch - * 105 * 2500 #;
5. Replacing the dial tone - * 105 * 9000 # ;
6. Conference calling - * 105 * 1600 #;
7. Data transfer - * 105 * 1400 #;
8. SMS check - * 105 * 2100 #;
9. Who called? — * 105 * 2400 # .

You can find a complete list of paid functions on the website of the cellular operator.

Disabling subscriptions through the Megafon menu

Your SIM card creates a shortcut in your phone's menu called "Megafon PRO". Once in this menu, select “Subscriptions”.

To disable unwanted subscriptions, you need to send a free message with the command “List” or “List” to the short number from which you receive SMS news. After which everything paid subscriptions will be deleted. If for some reason this “Megafon PRO” item is not in your phone’s menu, then you need to contact the company’s service center to replace the SIM card.

Instructions

Each cellular operator offers its subscribers an Internet portal with a personal account. And no exception. The operator offers its users a self-service system called “Service Guide”. There are several options for working with this system, but the most relevant is logging into the “Service Guide” through any browser on . Gaining access will not be difficult. To do this, you do not need to contact service center or call hotline operator. It is enough to either send an SMS to the number 000105 with the text “00”, or the USSD command *105*00#. In addition, to activate your personal account, you can simply fill out the form on the website https://lk.megafon.ru/login/. Write down your password and keep it in a safe place. After all, if you forget it and enter it incorrectly on the site 3 times, you will have to go through it again.

Service Guide provides users with many options. For example, it has the ability not only to connect and disconnect various services, including paid ones. With its help you can easily change your tariff plan, optimize costs using numerous options, receive information about payments, monitor the status of your account, and much more. In addition to your computer, you can use the Service Guide from your mobile device. To do this, download the application from the official website of the Megafon operator, which will need to be launched to work in the system. You can also use the guide by sending a USSD request to *105# - this operation is free.

In order to disable Megafon, in your personal account you need to go to the operator services section. You will be presented with a complete list of services provided by the cellular operator that you have ever connected. Simply find the service you no longer need and turn it off. In addition, in this section you can see what fees are charged for a particular service.

To find out which paid Megafon services have been connected, and also disable them, you can simply USSD request. To do this, dial the following combination on your phone: *505# and call key. There is also a second one in order to find out which paid services were connected and disable them. Dial *105*11# and call. Fundamentally, both of these requests are no different. In response to your request, you should receive an SMS containing all the information on connected paid services. In addition, the message will contain information on how to disable each service. You just have to select those that you consider unnecessary and enter the request specified in the message.

There is a way to find out which are paid and how to disable them, similar to the previous step - sending an SMS message to a special number. To implement it, you need to enter the text “info” in the message window on your phone and send it to number 5051. A few seconds after sending the SMS, you should receive a message containing information about the services connected to your phone, as well as how to disable each of them .

In addition, you can find out the telephone number to deactivate a specific service directly on the operator’s website, since a single service deactivation number is not provided. To do this, select the tab you are interested in with the name of the service and click on it. Then you will see general information, methods (numbers) of connecting and disconnecting the service, as well as the cost of these operations.

If all of the above methods are not suitable for you for some reason, then you can try contacting the call center of the Megafon operator. To do this, you need to call the cellular customer support center. Service around the clock. You just need to wait for the response from the call center operator and indicate your desire to find out what paid services have been activated. After receiving the necessary information, you can ask the administrator to disable those services that you consider unnecessary. You can call the contact center at one of two numbers: 0500 or 0500559. If the phone is connected as a corporate connection, then to disable paid services you need to call 8 800 550 0555. An obvious disadvantage this method is the operator's response speed. Sometimes you can expect a response in less than a minute. And sometimes the wait is tens of minutes. But there is also an undoubted advantage of this method: even if you do not know what the money from your account is for, the call center operator will find a service with a tariff and disable it.

If none of the methods suits you, then all that remains is to go to the Megafon sales office. You can find the nearest service center on the official website megafon.ru in the “Support” section in the top horizontal menu. Next, all you have to do is click on “Contacts” and in the window that opens, find the communication shops section. All you have to do is come to the center closest to you and contact a consultant or company representative. Each sales office and service center is equipped with computers with access to special program, where a consultant can easily view all your services, connect and disconnect them. For correct operation, you will definitely need your phone number and passport information. Without the necessary information, the consultant will not be able to help you.

Let's figure out how to disable paid services on Megafon. The operator offers many products to users, including those for which a subscription fee is charged. Let's find out how to check their presence, remove unnecessary ones and set a ban on re-connection.

Ways to disable paid services

Consider all options to independently disable Megafon services, for which a subscription fee is charged. The operator offers users several available methods.

USSD commands

There is no single command that allows you to disable paid services in Megafon. To use the USSD request, you need to find out which products are connected and specify the command to deactivate each one individually.

SMS message

You can request a list of services and deactivation options via SMS. To do this, send a message to the number 5051 with the text " INFO" After processing the request, a notification will be sent to the client with necessary information. All that remains is to select unnecessary paid options and disable them.

Option "Service Guide"

Many people know that you can disable a service or unnecessary options on a Megafon phone through the “Service Guide”. It should be understood that previously this name was given to the subscriber’s personal account on the operator’s website. Today it is not supported in that format; it has been replaced by the familiar profile user interface. Read on for instructions for your personal account.

Personal account on the operator’s website

Let's figure out how to disable paid services in Megafon through your personal account on the operator's website.

In the “All available” tab, the subscriber can reactivate the desired option, as well as view the list of available ones.

Subscription management page

You can delete paid subscriptions on a special page of the operator’s website http://moy-m-portal.ru/moi_podpiski. In order to be able to manage operator products, you need to open the page from your phone using mobile traffic. Review via full version the site is not accessible from a PC browser.

All connections will be available in the “My subscriptions” section, select the one you need and click “Unsubscribe”.

Call to operator

You can disable services by calling the operator at 0500 . The method takes time, since specialists are often busy and you can wait quite a long time for a connection. Wait for a response and tell the operator the problem.

A company representative will tell you what paid services the subscriber has connected to and will disable everything that the subscriber deems necessary. Before completing your plan, you need to inform the specialist about the passport details of the SIM card owner.

Megafon menu on the phone

An option available to everyone on how to disable paid services is the interactive menu on the phone. You can call it with the command *105# . Select the necessary items following the system prompts.

The service allows you to fully manage all products. Find out exactly what paid services are connected to the number and disable them through the menu.

Megafon sales office

You can order deactivation of Megafon paid services at your nearest communication store. You can check the address on the website https://megafon.ru/help/offices. You need to take your passport with you so that the manager can make sure that the SIM card belongs to you.

Setting a ban on subscriptions

If necessary, the user can prohibit the connection of paid services. The option is available to everyone; to do this, just type the command *526# and press the call button. The ban applies to content provider products, not operator branded products. It is better to manage the latter through your personal account.

It is worth understanding that enabling a restriction will not remove active subscriptions; before activating it, you should disable all current paid products.

Any subscriber has encountered a situation where, immediately after replenishing the balance, the amount of money went in an unknown direction. Of course, users are not very pleased with such surprises, and a person has a legitimate question: where did the funds disappear? In fact, everything is quite simple; most likely, the client has become the “lucky” owner of paid subscriptions. Is there a way to disable paid services on Megafon?

How do we become owners of paid options?

Many users do not even suspect how certain options could appear on their phone. But paid add-ons could be installed on the mobile phone automatically, for example, as an addition to a certain function. Perhaps the client no longer uses this function, but connected services are updated automatically and fees are charged for them.

They could connect to the number and subscribe for free, that is, initially they did not require a monthly fee. Such add-ons did not interfere with the user in any way, and there was no need to turn them off. But later, the mobile provider revised its policy and began charging a subscription fee for connected functions.

All ways to disable paid services on Megafon

There are several options for disabling paid services on Megafon. Let's look at each method in more detail.

For self-check all paid and free subscriptions available on a cell phone, it is most convenient to use the Service Guide option. The program allows you to both unsubscribe from paid services and control monthly expenses for calls, Internet and SMS. And also within the framework of the Megafon program, you can top up your balance or put money on a friend’s card.

If you are not yet registered with the Service Guide, you will have to log in. To do this, go to your personal account via the website: https://moscowsg.megafon.ru. Once on the web page, enter the necessary information about yourself in the specific column.

To receive a login password, send the following combination of numbers from your mobile phone * 105 * 00 #, and click “Call”. After entering the code value, the user will be redirected to the options control panel. Next, the client will be able to independently disable paid services.

To turn off paid subscriptions, you need to go to the “Manage Options” subsection and, having familiarized yourself with the services available on your phone, simply turn off the unnecessary ones.

The client can also disable all subscriptions with one click. To do this, you need to check the “Disable everything” box.

SMS

It is also possible to refuse unnecessary additions via SMS message. To do this, send an SMS with the text “Stop” to system number 5051. After a couple of seconds you will receive a message to the user’s number detailed guide How to disable connected services.

USSD command

To disable options, you can send a USSD request. To do this, send USSD to * 505 # and press the “Call” button. After a minute, you will receive a message on your mobile phone with a list of connected options. Next to the name of each service there will be a code value with which you can delete the subscription.

A more detailed list can be found on the official Megafon website.

Not all clients know that each SIM card, when connected to a phone, leaves a shortcut in its memory called “Megafon PRO”. Using this shortcut you can remove any option.

To do this, the subscriber needs to go to the section of the same name, click on the “Subscriptions” button and then “Cancel subscriptions”.

If your mobile phone menu is not listed this section, perhaps your SIM card is already outdated. In this case, we recommend that you replace it with a newer one, or use any other method of disabling services.

In order not to worry that money will be withdrawn from your account without your knowledge, you can install a useful add-on from Megafon “Stop Content”. This add-on prohibits sending paid USSD requests, and also blocks calls to paid numbers of providers.

You don’t have to worry that the option will not allow you, for example, to pay for parking through USSD requests or withdraw cash from WebMoney. The service removes only unnecessary content. Here is a list of numbers that are not affected by this service:

1. Free service numbers.
2. Parking fees via SMS to 7377 and 7757 or via USSD requests to *377#, *775#.
3. Megafon system numbers: 5051, 0633, 5052, 0770, as well as those starting with numbers 8800ххххххх.
4. Numbers of payment services and banks: WebMoney, Yandex. Money, etc.

Connect "Stop Content" to cell phone You can use the USSD command * 105 * 801 # and the “Call” button. After sending a request to your mobile phone You will receive a message informing you that the function has been enabled.

You can also install a useful add-on in your personal account. To do this, go to your Personal Account, select “Tariffs and options”, then “Changes the set of functions”. After pressing the button, a list will appear from which you need to select “Stop Content” and click “Connect”.