The computer does not see the unidentified network. How to fix the problem: unidentified network without Internet access? Video: connection errors via PPPoE connection and their elimination

Every user global network sooner or later they face the problem of accessing the network. There are many reasons, both software and hardware, why network access suddenly stops. In this article we will look at such a common error typical for Windows as “Unidentified network without Internet access.”

Why are we seeing this message?

Any difficulty regarding the Internet and any network in general can arise for one of two main reasons - the fault of the network equipment or the fault of software. An error like “Unidentified network without Internet access” usually results from malfunctions in the computer software or communication devices. This may include actions malware blocking the network, incorrect settings of network services of the operating system, PC network equipment or external devices communications (wired or Wi-Fi router, modem or even provider equipment).

A message like this means that the computer is currently connected to some network, but does not have access to the World Wide Web. An existing network is a connection, e.g. wired router or another computer, WiFi networks, as well as to the provider’s equipment (if the computer or laptop is connected to the Internet via a cable coming into the room).

We will try to figure out why this happens, and also give solutions on what to do in such a situation.

ISP related problems

If the PC is connected via a network cable coming into the room from outside, then access to the global network is most likely blocked due to the fault of the provider. The reason may be a situation with equipment malfunctions on the provider's side - a short-term malfunction, incorrect settings of the hub, lack of communication between the equipment and the provider's server (possibly due to a broken cable connection). But in such cases, there is nothing left to do except wait for the problem to be resolved by the provider.

A similar problem can occur due to the provider blocking access to the Internet due to the expiration of the subscription fee or a deliberate termination of the provision of services (this happens, for example, in the case of DDoS attacks on the server from the client’s computer). The last case of shutdown is, of course, very rare, but still possible.

In the last two cases, the laptop will also be connected to the network (provider equipment), but also without access to the World Wide Web. This is why Windows writes to the user “Unidentified network without Internet access.”

Network settings

If there is accurate information about the performance of the provider’s equipment and the absence of blocking on its part, then the problem most likely lies in the communication devices (for example, a Wi-Fi router), settings local network or in the settings of the OS itself. All this can be checked directly from your computer.

If in your case a wired or WiFi router is used as a communication device, the problem may be hidden in incorrect IPv4 protocol settings. You can fix them as follows (it is recommended to do further actions in any case, especially if you access the Internet via a local network via a router):

Now your laptop or computer should display information about a successful connection to the network. If there is Internet, Windows will write in the “Network Center...” section in the “Access Type” item – “Internet”.

But what should you do if Windows continues to report that there is no connection? Open the IPv4 protocol properties window again, and change the value “0” in all fields to “1”, like here:

The last step must be done in cases where the standard factory address of a wired or Wi-Fi router is different from “192.168.0.1”. If this address was changed by you or other users yourself, we recommend that you find it and enter the necessary data in the IPv4 properties.

For example, if your Wi-Fi router, which connects to a PC via a local network, has an IP address of “192.168.1.55”, then in the IPv4 settings in the “IP address” section you need to specify, for example, 192.168.1.10, and in “Default Gateway” and “Preferred DNS Server” change the last two digits to 1 and 55, respectively.

Does your laptop still say “No network access”? Then the Internet disappeared, most likely due to the settings of the wired or Wi-Fi router. But there is also a possibility that your laptop is experiencing connection difficulties due to a failure in the system’s network parameters. This can be fixed.

Resetting network settings

If the PC writes a message about the absence of the Internet due to a failure of the network parameters, then they can be returned to their original state by performing a few simple steps:

Windows also writes a message about the lack of access to the World Wide Web if the wired or Wi-Fi router has incorrect settings. There is a similar problem when the laptop connects to the Internet directly via a cable. If you have suspicions about this, then there is nothing left to do except call a specialist to set up your computer (but, most likely, you will have to set up a Wi-Fi router).

The difficulty of describing this problem in one article is that the provider may provide network access using one of several communication technologies - for example, ADSL or VPN. To connect a laptop or computer to the Internet, you need to obtain settings data from your provider, which, in most cases, is individual for each user and case. But describing them all is labor-intensive, so in such situations it is better to turn to specialists.

Today I will consider a situation that users of operating systems often encounter Windows 7 And Windows 8. The essence of the problem is this: there is a connection to the network, but Network Control Center and shared access writes that the Network without access to the Internet, there is about a clock next to the network icon in the tray exclamation mark. In fact, the Internet may even be accessible. There may be several reasons with different scenarios. Let's take a closer look at each of them.

But first things first, if you are connected via a modem, router or optical ONT terminal- I would advise reboot it. If, after rebooting the device, Internet access resumes, the problem is clearly in the router itself, its settings, or the provider’s network (this also happens). In this case, we reset the router with the reset button, configure it again and check. If still after some time a message appears that Network without Internet access- try another router to check.

1. WiFi network without Internet access

This is the most common situation. The reason for this problem is most often the following. The vast majority of users are not aware at all what is an IP address and believes that For Wi-Fi connections You just need to enter the network security key. In most cases, this may indeed be enough, but not always. If on WiFi router protocol disabled DHCP, then you can easily connect to the network, but here IP address your wireless adapter on your laptop, tablet or smartphone will not receive it. Accordingly, you will not have access to the Internet, although the network is actually connected, but only partially.
By the way, this is also possible with a wired connection - the cable was plugged in, but the address was not received.
What to do? Register the IP address manually. To register IP in Windows 7 or Windows 8 you need to do the following:
Let's go to Control Panel and click on the icon Network and Sharing Center:

In the window that opens, click on the link Change adapter settings. A list of network adapters will open. Right-click on that network adapter through which we connect to the router and select the menu item Properties:

A properties window will open. network card. Select an item Internet Protocol Version 4 (TCP/IPv4) and double-click on it with the left mouse button. This is where you need it register IP address, netmask, gateway and DNS address:

For most routers (except D-Link) the following should be suitable:
IP address — 192.168.1.2
mask — 255.255.255.0
gateway — 192.168.1.1
primary DNS — 192.168.1.1
secondary DNS — 8.8.8.8
For D-Link routers:
IP address — 192.168.0.2
mask — 255.255.255.0
gateway — 192.168.0.1
primary DNS — 192.168.0.1
secondary DNS — 8.8.8.8

2. There is Internet access, but it still says Network without Internet access

This problem is most often occurs when a computer connects to the Internet via a proxy server . That is, there is access to the Internet, but it is not direct, but through a server.
In this case, you can do the following:
Press the button Start select an item Execute(or press the key combination Win+R ) and in the window that opens we write:
gpedit.msc
it will be revealed to you Local Group Policy Editor.
Policy Local Computer → Computer configuration → Administrative Templates → System → Internet Communication Management → Internet communication settings and enable the parameter:
« Disable active probing for the network connection status indicator «

Hello people! I'm sure you're here to find out what it is unidentified network without internet access? If yes then you are on the right track! In this article I will try to tell you in detail how to fix this error. You probably just reinstalled Windows? Or installed a router and? Well, okay, let's get to the point, otherwise I got into a little conversation)

Unidentified network without internet access

Let's look at several reasons why unidentified network. Try to repeat everything as I say and you will succeed, but I want to ask you in advance, where did you buy the IP cameras? Otherwise I want to buy one thing for myself, but I don’t know where to buy it (Write about it in the comments.

After all that has been done, restart your computer and the unidentified network without Internet access should disappear. I’ll probably end here, but if you have questions, ask them in the comments, and I’ll answer you. Bye everyone!

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Unidentified network without internet access: 56 comments

1. Evgeniya Kuvarina

   I have this problem from time to time, but it goes away when I disconnect and then re-enable the connection

2. anptolium

   I have WI-FI. I see there is an unsecured network, I take it and connect. Everything works. The second network is also not secured, I try to connect - bummer! Why? Everything seems to be the same.

3. Maria Shutova, cosmetologist

   Thank you for so much full list, Evgeniy! If such a problem arises, I will know where to look for a solution.

4. Fields of Joy

   Oh, this often happens to me with my Internet connection. You probably need to change your provider.

5. Alexander

   my friend gave me the login and password for his internet connection, I I created a high-speed connection on my computer, entered my login and password, everything works, but error 629 pops up periodically, if I need to enter its Mac address, where can I find it on my computer and how can I enter it on my computer.
   Thanks in advance

6. Nikolaybogdanovich

   Alexander, to set up Internet access on Windows 7 you need (on your friend’s computer):
   1. Open "Manage Network Connections". To do this, click Start > Control Panel > Network and Sharing Center.
   2. When right-clicking the menu in Local Area Connection, select “Status”
   3. Click the Details button
   4. The line “Physical address” is the MAC address of the device, which you need to register on your computer.
   On your computer:
   5. Click the Start button. In the menu that appears, select “Control Panel”. Then in the control panel we find the “Network and Internet” section and under it click on the “View network status and tasks” link or click on the “Network and Sharing Center” shortcut.
   6. In the “Network and Sharing Center” section that appears, in the left column, click on the “Change adapter settings” link.
   7. Now that you have moved on to changing the settings of the adapter settings, find the “Local Area Connection” shortcut and right-click, then select the Properties option.
   8. In the “Status - Local Area Connection” window that appears, click the Properties button.
   9. In the new “Local Area Connection - Properties” window, click on the Configure button.
   10. Go to the “Advanced” or “Advanced” tab and select the “Network Address” or “Network Address” option from the list on the left. In the “Value” or “Value” field, enter a MAC address consisting of 12 characters (Latin letters and numbers) without spaces, dashes and dots.

7. Fidayeen

   The Internet is working. Without dir-300, an unidentified network without access to the Internet. Interra Internet access. With dir-300 - Network access to the Internet. Without dir-300, I entered all the necessary numbers in the properties and the network number immediately appeared. Interra (provider) demands - return it as it was (automatic). I ask - why? The answer is that everyone may have problems with access. Translated as it was - automatic.

8. Nikolaybogdanovich

   Fidayin, you can additionally test for yourself: remove DNS-Relay on your computer and manually set the DNS server Х.Х.Х.Х. (as a separate test), but instead of Х.Х.Х.Х enter the DNS server of your provider.
   Update DIR-300 firmware.

9. Evgeniy

   Installed 8.1. Wi-Fi router D-dink. Before this, 7 kept in touch automatically. Now - I enter the PIN code, it asks for a password, I enter the password... no connection. I turn on all the connection troubleshooting services - sometimes it works, the connection appears, sometimes it doesn’t help. After rebooting about five, everything disappears. and How to set up Windows 8.1 on my Wi-Fi. What would be turned on by default?

10. Evgeniy

    How to do all of the above on Windows 8.1?

11. Nikolaybogdanovich

    Evgeniy, problems with WiFi communication on a Windows computer are not uncommon. To understand why this is happening, before setting up wifi on Windows 8.1 you need to check:
    1. Equipment malfunction.
    2. Changing connection settings (including IP address conflict).
    3. Viral infection.
    4. Bugs network stack on earlier versions of Windows.
    To exclude hardware reasons, you need to make sure that the equipment is correctly recognized and the driver for Wifi Windows 8.1 is installed. To check this, look in the device manager, in the list of network adapters.
    To understand why Windows 8.1 does not see wifi and make sure the settings are correct, open the “Network and Sharing Center” by right-clicking on the network icon in the tray.
    Under Change Adapter Settings, find your network connection. From him context menu select the "Status" command. By clicking on the “Details” button, you can view the properties of the current connection. Most often, if Wifi is limited in Windows 8.1, the problem can be found there.
    Please note:
    Description: your wireless adapter.
    Ipv4 Address: The IP address assigned to your computer on the Wi-Fi network.
    Default gateway: IP address of the access point - it can be a home router or any other source of Wi-Fi signal.
    Ipv4 DHCP Server: The DHCP server is usually a Windows 8.1 Wifi access point and its address will be the same as the default gateway address.
    IPv4 DNS servers: the role of the DNS server is also usually played by the access point, but sometimes in this line you can see other IP addresses that may belong to either the network provider or someone unknown (for example, malware).
    Editable Wifi setup Windows 8.1 is here: select “Status” from the context menu, click “Properties”. In the list of components used by the connection, select "Internet Protocol Version 4" and click "Properties" again.
    On the General tab you can configure the connection configuration. You can configure connections in IPv6 networks in the same way.
    In large Wi-Fi networks, you should not enter IP addresses manually (select “get automatically”, since a conflict is possible (several devices try to connect to the network with the same address).
    If, after checking the settings, you see that Wifi connection is still limited, your Windows 8.1 may not have been updated since installation. In its early versions, a number of network stack errors were noted, which were later fixed by the developers. Therefore, to solve the problem, before connecting to the wireless Internet, you need to install all system updates.

12. Vladimir

    Hello, I have this problem, I have a router and the computer is connected through it via a LAN cable. I decided to run another cable to the netbook, I connect the cable, there is no internet, but there is a connection on the computer. As soon as I swap the wires, what I got from the router to the computer is the other one to the netbook, I changed them, it worked, but since I want and want to turn on, it even says that there is an Internet connection, etc.... but it still doesn’t go to the Internet... help me solve the problem.

13. Nikolaybogdanovich

    Vladimir, to configure your router, you need to connect it to your laptop and open any web browser on your computer. Next, you need to enter the name of the router in the address bar of the browser (it is either indicated on the label under the bottom of the router, or look in the instructions).
    After entering the network address, press “Enter”, and the router will require you to enter a username/password to authorize the user.
    The username/password is also indicated in the instructions for the router.
    If after these steps an error is displayed, then you need to reset the settings, press and hold the “Reset” button on the back panel of the router for 15 seconds.
    That’s it, you’ve connected the router to the laptop and entered the settings, then you can set up a wired and wireless network.

14. andrei
15. Serge

    and enter the value there from a 12-digit 16-bit number? what should this number be?

16. Nikolaybogdanovich

    Serge, this must be a number that can use numbers from 0 to 9 and letters from A to F. 12 characters!!!

17. Vladimir

    Hello, there is a problem with an unsecured wifi. Sometimes it says that the network is not recognized, and sometimes it connects and everything works fine, but not for long, then a limited connection pops up again.
    Tell me what to do?

18. Sergey

    Here is my solution. Router dir 300. whistle two140. Nothing helped. I deleted Adobe air, bonjour and that damn Avast. And lo and behold, everything worked. I don’t know what exactly interfered, but it helped. So try it. I deleted it using the standard uninstaller. Good luck.

19. Julia

    Thank you, I did it as described in step 4, but I didn’t have to register the keys in the registry, is this normal?

20. Nikolaybogdanovich

    yes, it’s ok, the keys themselves were rewritten...

21. Anonymous

    Hello! My TP LINK router worked without failures, after a short power outage the Internet indicator light stopped lighting, the Internet itself does not work, I reconfigured the router, it is useless, it writes without access to the network, the browser does not work. Tell me what to do?

22. Nikolaybogdanovich

    in this case, contact your nearest service center. It’s very good if your router is still under warranty...

23. Anonymous

    and if it doesn’t help, what should I do?

24. Hawa

    Thank you, the method with the command “netsh int ip reset resetlog.txt” helped

25. Arhan

    I did everything in this article but there is no result, I have Windows 8.1
    Speaks
    ethernet
    Limited
    Help please

26. Olesya

    I have Windows 8, a megaphone modem. Stopped connecting, the IP address is getting endlessly. Yesterday everything was working fine, the top stopped seeing the modem, I manually installed the drivers, it worked, but stopped connecting, it says unknown connection, access is limited! what should I do?

27. Oksana

    I created it on a laptop using command line wireless connection but it says IPv6 - without access to the Internet what should I do???

28. Anonymous

    And I don’t even know what it is

29. Ksyusha

    Hello. Windows 10 is installed. The laptop has Wi-Fi, but when connected, a conflict of IP addresses occurs. When changing IP, the connection first appears and then turns off completely (after a few seconds).

30. Paul

    Hello! None of the methods described above helped. Still an unidentified network without access to the Internet. Everything works on the laptop, but not on the computer. And on the previous one motherboard the computer worked.

31. Michael

    The modem is configured and working. The modem has only LAN ports; the router has only one LAN port, which means we connect the modem and router via IP. For the modem 192.168.1.1 on the router we set 192.168.1.2 then in the router we select PPPoE, write the login password of the provider and save it. The modem has DHCP enabled. Do you need to disable DHCP on your router? What am I doing wrong? Internet via Wi-Fi doesn’t work, via modem it works.

32. Sasha

    Hello, my Internet connection drops out several times a day, I have to reset all the settings (on the back panel, holding the button with a needle) and then enter the settings. The Internet does not work for long after that, it may work for a day, or maybe several hours. Connection via local network, but Wi-Fi will stop working. I installed another modem, but things are still there. Maybe a virus? Seven is set. If you can help me with the answer, I will be grateful.

33. Denis

    Good evening. When I try to change the IP address manually, the service freezes and nothing helps except reboot. Cancel the process too. IP v6 is disabled.

34. Bear Grylls

An unidentified network without Internet access is an error generated by the operating system. Windows system when problems occur with . A variety of problems related to the local network and the Internet can cause this message to appear. In this material we will look at the most likely causes of this problem, and also give some recommendations for eliminating them.

The problem is on the provider's side.

The most common reason for the “Unidentified network without Internet access” error to appear is problems on the ISP side. Therefore, if this problem occurs, do not panic and change everything possible settings. This will only make the situation worse.

Instead, call your ISP technical support and report the problem. If the Internet provider confirms that the problems are on their side (for example, technical work is being carried out), then you just need to wait until everything works. If the provider reports that everything is fine with them, then you can start looking for the problem yourself.

Router freezes.

Any router can freeze or malfunction, no longer serving the local network normally. This happens especially often with inexpensive router models.

Fortunately, this problem can be solved quite simply. You just need . To do this, you need to disconnect the router from the power supply for a few seconds, and then connect it back.

Invalid MAC address.

Quite often, Internet providers use a network card for user authentication. A specific MAC address is associated with a specific user. In this case, if the MAC address is changed, the user’s access to the Internet is limited and he receives the error “unidentified network without access to the Internet.”

Therefore, if you changed the MAC address or connected the Internet cable to another computer (which has a different MAC address), then you need to change the MAC address to the one to which your account from the Internet provider.

In order to change the MAC address you need to go to the "" section.

After this, a window with connection properties will open. Here we click on the “ Configure” button.

After making all the settings, close all windows by clicking on the “OK” button. After this, the MAC address should change. If this was the problem, then the Internet should work.

Incorrect connection settings.

One more possible reason The error “Unidentified network without Internet access” occurs due to incorrect connection settings. Most Internet providers use automatic delivery. Therefore, if you enable manual configuration of IP addresses and specify them incorrectly, the Internet will not work. Instead, you got an unidentified network with no Internet access.

In order to fix this problem you need to open the Control Panel and go to the " Network and Internet – Network and Sharing Center" Here you need to click on the link " Local network connection».

After this, a window with connection properties will open. Here you need to highlight the item “ Internet Protocol Version 4 (TCP/IPv4)" and click on the " Properties " button.

In the window that opens, you need to select the items “ Obtain an IP address automatically" And " Obtain DNS server address automatically».

After enabling these functions, you need to close all windows by clicking on the “OK” button. If this was the problem, then the Internet should work.

Incorrect router settings.

If your computer is connected to the Internet via , then the reason for messages about an unidentified network without Internet access may be incorrect settings on the router. In this case, you need to configure the router correctly. If you have difficulties setting up your router, consult your technical support your Internet provider. Perhaps your provider provides services for setting up routers. As a temporary solution to this problem, you can connect the Internet directly to your computer.

Hello! This error was already described on our website by my colleague, but it had not yet been formulated in this way. Yes, and there will be a little more possible solutions here, but everything is straight to the point. So, let’s look at the “Unidentified network without Internet access” problem. As always, here are quick solutions, reasons and a complete analysis from me. I suggest you start already!

The fastest solution

Reboot your computer and router! 99% of cases are quickly resolved this way! This is the first thing to do.

About others possible problems and ways to solve them, read more below.

Background

Starting with Windows 7, all modern operating systems of the Microsoft family began to “think,” analyze emerging problems and try to somehow fix them. But the most remarkable thing is that when something cannot be eliminated, it tries to show errors that may not even be errors...

He turned it around. The bottom line is that when any problem with the network occurs, our favorite errors “Unidentified network” and “No Internet access” appear. It just means that there is some problem with the network. But we will find out which one below.

At the same time, a yellow exclamation mark is shown in the tray at the connection point, and the same treasured phrase appears in the tooltip when hovering or in the pop-up when clicked.

Next we begin to disassemble possible options problems and solutions. Don't forget about the reboot option above - I wasn't kidding. But if suddenly you still have some questions or problems, you couldn’t remove the inscription, write about it in the comments, we’ll sort it out.

Video

I immediately suggest a thematic video for those who do not want to read the article for a long time. But I assure you, if you can’t solve the problem this way, there will be other options below.

Unidentified network

The most common case. Your computer sees the network and tries to work with it. And he physically succeeds. But in a network exchange device there are several levels of interaction (we read the OSI 7-layer model in Google). So, if your computer does not receive an IP address, then this error will appear.

The “Identification” status may also hang for a long time before this - when your system is still trying to find out the correct IP.

Why didn't he get an IP address? Under ideal conditions, the router, using its DHCP server and distributes its own address to each connected device. But at some point a failure may occur and the correct addresses (standard – 192.168.x.x) will not be provided. And the computer will try to do this itself and return incorrect ones from the 169.254.x.x pool. In total, the computer and the router are physically connected (whether via an Ethernet cable or Wi-Fi), but virtually they are on different networks and do not see each other.

The reboot solution often helps in this case. Another option is to manually set your network settings so that you never have this problem. But if you suddenly don’t understand this at all, it’s better not to bother. There is a risk of doing something wrong.

For advanced users, I offer the following instructions.

1. Let's remember the IP address of our router. If you don’t know, look at it on the sticker at the bottom:

1. Through the “Network and Sharing Center...” (Windows 7) or “Network and Internet Settings” (Windows 10) we get into the adapter settings. Select your problematic adapter, right-click, “Properties”. And then as per the diagram:

A little decoding. My router at home has the address 192.168.0.1. We enter it in the gateway field. The mask is always the same for everyone. But you can try to make any IP address, but the third digit (0) should be the same as on the router. “Eights” – we leave them as they are, these are DNS servers from Google, they will come in handy. Total:

IP address: 192.168.0.127
Mask: 255.255.255.0
Gateway: 192.168.0.1
DNS: 8.8.8.8
Alternate DNS: 8.8.4.4

After saving, everything should literally work immediately. Try it. If it doesn't work, move on.

The “No network access” problem is treated in the same way.

Just without access to the Internet, the network is recognized

A slightly different case is when the network seems to be recognized and even the Internet can be on some applications like Skype. But the sites don't load at all. And the access type says “No access”. The solution is to add alternative DNS from the previous section. In this case, there is no need to change the basic settings. The output should look something like this:

Other options

Here I will list other options if the first cases still did not help, but it says that the network is not recognized. Most likely, something from this list will also help:

• The problem is with the provider. Especially if the connection is not through a router, but directly. If you have any doubts, just call your Provider and ask for advice. It’s free and often really helps, and often this is the only way to find out about problems on the side (from personal experience with your native Rostelecom). Especially if everything worked smoothly the day before.
• Try to immediately separate the problem - does this happen on other devices or is everything normal there? If the problem is common, it means that either the provider or the router is to blame. If it’s only on one computer, the problem is in the network settings, but you can solve it using the methods above.
• Driver problem. Rare, but accurate. Literally several times during my entire working life I encountered the problem that there were no problems with the driver in the Device Manager, but the device was not working correctly. This is especially evident during auto-installation by the Windows driver itself. So if you have any doubts about the hardware, try reinstalling everything using the same DRP.su.
• Same MAC address. Another possible case. Less common, but still worth mentioning. The fact is that manufacturers can issue the same MAC addresses to some of their devices on the stream. At the end of the day, 2 devices, by coincidence, can compete for a place in the sun. Total - one has a connection, the other does not have access to the network. Those in the know can safely check the current MACs on all their devices and think about changing them (Device Manager or Technitium MAC Address Changer to help).
• DHCP server on the router - if possible, go to the settings of the router and check whether it works and whether the DHCP server we need is enabled there. It very rarely turns off.
• My Internet sometimes disappears with this error for another interesting reason - there is a signal amplifier, and the laptop periodically reconnects from the router to it, choosing the best signal (relevant for wireless network connection). As a result, the Internet disappears for some time, this status falls out. But everything is decided literally in seconds.

That's it. Once again - the most common reason unidentified network in a local network connection – receiving incorrect network settings.

I'm sure you found something useful in this article...