iPhone turns off when connected to iTunes. IPhone won't turn on and asks for iTunes? No problem! Reset iPhone settings

Your iPhone won't turn on and asks for iTunes? Well, what can happen here in the life of users of Apple technology? Either they drown the device and it doesn’t turn on, or they break the screen, or there are generally incomprehensible cases. One of these problems happened with a device called iPhone 5s. Namely: the phone was sent in for service, the problem was that it would not turn on. When I tried to turn it on, a cable with an iTunes icon appeared on the screen. As repair specialists say: “Hanging on a cord.”

So what to do in such a situation?

You need to figure out in detail what’s wrong with the phone, because it could simply freeze and reset the firmware, or there could be a problem with the board of the device itself, so the first thing you need to try is updating the device’s firmware. This is quite easy to do if you follow these steps:

1. Download current version iTunes.
2. Download the required OS version.
3. When turned off, connect the gadget to iTunes.
4. Hold down the “HOME” button, after 5 seconds press and hold the power button. This operation takes approximately 10-15 seconds.
5. Next, iTunes should find the device and display the appropriate icon.
6. Press and hold the “Shift” button, then select “Restore”.
7. In the window that appears, select the required firmware (.ipsw file)
8. Select the firmware file and click “Open”, after which you should wait until the installation process is completed.

If during the installation of the firmware a window with error No. 9 appears. This error means problems with the nand flash chip, that is, the chip is inoperative. Most often, when hit, it can simply “fall off”, that is, the knurled balls on which it is supported fall off and the connection with the board is interrupted. In this case, a Nand Flash iPhone transplant is required. If you have special equipment and available tools, the master can perform this operation in 1-2 hours.
Step by step reinstallation of the chip looks like this:

1. A complete disassembly of the device is required:
A) Turn off the phone.
B) Unscrew the bottom two bolts.
B) Carefully remove the module.
D) Unscrew the protection from the module and battery connectors.
E) Disconnect the module and battery.
E) Next, remove the board by unscrewing all the guides and retaining bolts.
G) Remove the protection from the board using a hair dryer and pliers (it is held on by a series of latches on several sides, remove carefully).

2. Using heating (hair dryer, temperature should be 340-370 degrees) and a scalpel inserted under the microcircuit after heating, remove the nand-flash microcircuit with extreme caution.

3. Clean the microcircuit from the old compound (thermoplastic polymer resin), the microcircuit and the board in place of the microcircuit using the same hair dryer and scalpel.
4. Using a special stencil, liquid tin (ppd) and a hair dryer, when heated to 330 degrees, the Nand-Flash microcircuit is rolled and sat in place.
5. After carrying out all these operations, the board must be allowed to cool. To do this, it is best to leave it alone for 10-15 minutes, during which time you prepare the battery, system connector cable and module for testing.

6. Having connected the battery, the lower cable and the module, connect the phone in DFU mode to the computer and re-flash it. If it is flashed, then the chip has been transplanted correctly and the device is now ready for use.

7. If everything works and everything is done correctly and according to the instructions, then the iPhone should be assembled following the reverse order of these instructions.

This is the kind of work a repairman does when he replaces microcircuits on an iPhone board. As you gain experience in this area, your skill in performing targeted, technically complex repairs increases every day. The main thing is to have qualities such as perseverance, because you have to deal with small, multi-hour operations.

No matter how reliably Apple equipment works, system failures are not alien to it. In this case, you may encounter either a banal and not terrible glitch, for example, a crashed application, or a complete refusal to turn on and a requirement to connect to iTunes (iTunes). However, you shouldn’t be afraid of such critical mistakes either.

In this article we will tell you what to do if your iPhone asks you to connect to iTunes.

In fact, there may be quite a few reasons why an iPhone asks iTunes for assistance in restoring its operation. Any serious software glitch can lead to this kind of “request”, and it doesn’t matter at all whether you have a brand new iPhone 7 or the good old 4S - not a single gadget is immune from glitches.

Most often, an iOS device requests a connection to a PC in case failed update— for example, you decided to update your device, but it didn’t have enough charge, and it turned off during the update process. Or it was interrupted during the update process wifi signal. In addition, the iPhone asks you to connect to iTunes if you have entered the lock password incorrectly a critical number of times.

However, this is just a list of the most common reasons, in fact, there are many other reasons for the software failure we are considering.

What to do if your iPhone requires you to connect to iTunes?

However, the cause of the failure is not the main thing, the main thing is to return the iPhone to working condition. How to do this? Very simple! If your device requires connection to iTunes, connect it to iTunes! Yes, that’s the cap’s advice. True, it will be followed by several additions.

In the best case, this scheme should work - the device asked to connect to a PC, you:

• Open iTunes. If you don't have it installed this program, download it.
• Take the charging cable, also known as the synchronization cable. An important point is that the cable must be either original or certified with the Made for iPhone -MFI marking.
• Connect the cable at one end to the smartphone, the other to the PC.
• Reboot the gadget. On iPhone 7/7 Plus to reboot - hold down the Power and Volume Down buttons at the same time and hold until appears on the screen Apple logo, on all other models - hold down the Power + Home button and do not release until the “apple apple” appears on the display.
• When iTunes displays a window about detecting a device in recovery mode, select one of the two buttons “Update” or “Restore”. In the first case, the latest iOS firmware will be loaded onto the gadget, and personal data will not be affected. In the second, the most current iOS will also be installed on the smartphone, but all information will be deleted.
• All! Now wait until the program completes the update/restoration - after that, it will be turned on automatically.

Important point! Of course, any user, even one who stores backup copies of data (let alone those who neglected this operation), will prefer to select the “Update” option in the 5th step of the above instructions, because then they will not have to bother with restoring information from backups.

However, unfortunately, in the event of serious system failures, this option may not be available, or it may be available, but choosing it does not lead to positive results. What to do in such a situation? Unfortunately, you only have one option - select the "Restore" button.

What to do if iPhone does not respond to reboot?

Unfortunately, if the software glitch is truly critical, the iPhone may not respond to reboot when connected to iTunes. Is it possible to somehow get out of this situation? Yes! Especially for such cases, Apple engineers equipped their devices with two critical modes - DFU and Recovery Mode. Recovery Mode, let's say, is more light. So that you understand, switching the iOS gadget to Recovery Mode is similar to rolling back Windows to a system restore point, and DFU is something like Windows reinstallation. Recovery Mode works through software, and DFU accesses directly the hardware.

If the iPhone does not respond to Recovery Mode, then follow these instructions:

• Open iTunes on PC.
• Take the iPhone and press it at the same time Power buttons and Home (reduce the volume on the “sevens”). After 10 seconds, release Power and connect the device to the PC.
• When iTunes displays a window indicating that a gadget has been detected in recovery mode, you can release Home. Important point! In DFU mode, the iPhone screen will remain black - it should not generate any signals. The only criterion that you did everything right is a notification from iTunes.
• Next, follow steps 5 and 6 of the first instructions.

Please note that not everyone is able to activate the DFU mode the first time, so don’t give up and try launching the mode again.

What to do if nothing helps?

If even DFU mode does not start, despite the fact that you have already made several attempts, and iTunes flatly refuses to recognize the device in recovery mode, this is bad. Perhaps it is not a systemic, but an “iron” failure that has crept in here. In this case, we highly recommend that you contact service center for diagnostics. By the way, in most services today this procedure is free, or it costs a symbolic 100-300 rubles. One way or another, it is better to pay than, without the appropriate skills, to open the device yourself in search of the cause of the problem and only worsen the situation.

If you enter incorrectly several times in a row iPhone password, the device will be locked and the message “iPhone is disabled, connect to iTunes” will appear on the screen. How to unlock your smartphone in order to gain access to it and, if possible, return data - read on.

After several incorrect attempts to enter the password, the iPhone is locked and the files stored on it are completely encrypted. Thanks to this, no attacker can hack the device and gain access to the user’s photos, applications and documents.

Features of the procedure:

1. Data can be restored only if a backup copy was made before (with using iTunes, iCloud or third-party software).
2. If the device has not previously synchronized with iTunes, then you can unlock it and reset the password only with complete loss of data.
3. If partial synchronization with iCloud (contacts, calendar, notes) was enabled on your iPhone, you can return the data after logging in account Apple ID.
4. If the backup was made through third-party software, then reset your password via iTunes before starting the recovery procedure.

To remove a notification from the screen of a disabled iPhone and unlock it, you need to full reset. This can be done in different ways.

Unblocking via iTunes

If the iPhone has been synchronized with the computer, then it can be unlocked via iTunes. In this case, all data and password stored on the device will be permanently erased:

1. Using a USB cable, connect your iPhone to the computer where you previously synced.
2. Launch iTunes. If a message appears on the screen asking you to enter a password, enter it.
3. If you don’t have access to the old password, then use another computer (to which the iPhone was also connected). Otherwise, move on to the next data reset method.
4. Wait for iTunes to automatically sync with your device and create a new one. backup copy. If this does not happen, then click on the smartphone icon and in the “Settings” section select “Browse”. Check the box next to “Sync automatically if iPhone is connected.”
5. Once the backup is complete, on the Overview tab, click the Restore iPhone button.
6. A settings screen will appear, offering several options for . Select "Recover from" iTunes copies" and specify the required backup copy from the list (they differ in creation date and size).

Wait until the procedure is completed. After this, the device can be disconnected from the computer and used. The iPhone will be unlocked and the data will be transferred.

Unlocking via recovery mode

If synchronization with iTunes has not been performed, then you can fix the “iPhone is disconnected, connect to iTunes” error using recovery mode. In this case, all data stored on the device will be irretrievably lost:

1. Download and install iTunes on your computer from the official Apple website.
2. Launch the program and connect your iPhone to your computer using a USB cable.
3. On your smartphone, bring up the recovery mode screen. To do this, simultaneously press and hold the Home and Top Side buttons (iPhone 6S and earlier models), Top Side and Volume Down buttons (iPhone 7 and 7 Plus). For iPhone 8 and newer models, first press the Volume Up and Volume Down buttons in turn, and then hold the top side button.
4. A notification will appear in iTunes that will say “There is a problem with your iPhone; it needs to be updated or restored,” which means the program was able to find problems.
5. If the message does not appear, try turning off and turning on your smartphone again, or use another method to unlock it.
6. Click "Update" to try updating system files iPhone. In this case, all user data will be saved.
7. If this does not help, then select "Restore" to forcefully return the device to factory settings (user information will be deleted).

The method is suitable for cases when the iPhone was locked as a result of entering the password incorrectly, or when other system errors occurred. After a forced restore, you need to reconfigure your smartphone. To do this, log in with using Apple ID or create a new account.

Resetting your password via Find My Phone

If you don’t have access to a computer, you can unlock a disabled iPhone without iTunes. To do this, use Apple's Find My Phone feature. The method is only relevant if it was turned on at the time the device was blocked:

1. Using a computer or other mobile device Sign in to your iCloud account. To do this, enter your Apple ID and access code.
2. Go to the list of available devices and find here required iPhone(which gives an error and asks to connect to iTunes).
3. Click on the “Erase iPhone” button and confirm the action.

When the operation is completed, all data will be permanently deleted. If you previously made iTunes or third-party software, then you can copy them to the iPhone.

Reset via Tenorshare 4uKey

Tenorshare 4uKey is a small utility that allows you to remove a lock in case of an incorrectly entered or forgotten password(if the iPhone says “connect to iTunes”). Suitable when the user does not have access to iTunes and other recovery tools:

1. Download and install the program from the official website. The trial version is distributed free of charge and is available for OS X and Windows operating systems.
2. Run software and connect your iPhone to your computer via USB
3. Wait for 4uKey to detect the device and press the blue "Start" button to clear the error message. After this, all user information will be erased from the smartphone.
4. Next, the program will offer to restore the iPhone operating system. If you already have the file iOS firmware, then use the “Browse” button to specify the path to it. Click “Download” to let 4uKey automatically download the desired version via the Internet.
5. After this, the following screen will appear on your computer. Click "Unlock Now" to remove the lock.

Wait until the procedure is completed and disconnect the device. After this, set up your iPhone, come up with a new access code and specify other security settings.

Recovering data after a reset

Resetting a password involves the complete destruction of all user information that is currently stored in the device’s memory. You won't be able to return it without an access code. If the iPhone owner previously used synchronization tools and backup, then you can make a backup.

Available methods:

1. Via iTunes. To do this, connect your device to your PC and go to the “Browse” tab. In the “Data Recovery” block, select one of the available copies and wait for it to download to your iPhone.
2. Through third party software. This method is only suitable if other software was used for backup.
3. Via iCloud. If you used synchronization of phone book contacts, calendar entries and notes, then after resetting to factory settings, start your smartphone. Wait for the “Programs and Data” block to appear. Find and select “Recover from iCloud copy” from the list and sign in using your Apple ID account.

If the device has never synchronized with iTunes, iCloud or other software, then it will no longer be possible to return user files. Therefore, to avoid loss important information, use the backup features.

Among various third party file file managers for iPhone, AppleTV, iPod, iPad, this one stands out for its prevalence and popularity. Every iPhone user has iTunes. So why is it needed and how to connect iPhone to iTunes, how to synchronize the necessary media files? Let's look at it in order.

iTunes is a media combiner, both a player and an organizer that allows you to play music and videos. A multifunctional media player developed by Apple, distributed free of charge for Windows and MacOS. Through the iTunes program for iPhone, you can go to the company’s online store, where users can purchase music, movies, books, and applications.

The Genius feature analyzes a user's existing media library and then recommends media products that match their preferences. The player broadcasts media, creates a home collection, and performs synchronization. If you don’t know how to connect an iPhone to iTunes, see the recommendations in this article. For correct operation, you must connect, then configure the parameters.

Installing the program

You just bought a brand new phone and are going to connect it to a media player for the first time. First you need to install iTunes on your computer, it doesn’t take much time, you only need to follow a few steps.

Installation from the official website

1. Go to the official Apple website and download the installer for iPhone.
2. Indicate your email address and location.
3. Select the version for your OS, indicating the bit depth.
4. Select your language, click the button to download.
5. Click on the downloaded file and follow the instructions.
6. Restart your computer for complete installation.

Connection

• Connect your iPhone to your computer using the included USB cable to your smartphone. If this is the first connection, you will see the message “iPhone is disconnected, connect to iTunes” on the smartphone screen.

• Once the installation is complete, the program will launch automatically. If it is not activated, open it through a shortcut on the desktop or click on it in the Start menu.
• Top of the window running program find the name of your iPhone. Click on it.
• A menu will open, in it you can perform work with the device: synchronize a list of applications to iPhone, music in full, or a specific playlist. It is also possible to transfer photos, contacts, books, calendars. You can synchronize bookmarks, ringtones, notes, documents.

The next time you connect your phone to your computer, iTunes will synchronize everything automatically, creating a backup copy on your smartphone along the way.

Synchronization via Wi-Fi

Let's look at how to sync iPhone with iTunes via a wireless connection.

You need iTunes version 10.5 or higher, iOS version higher than 4 on your smartphone.

• Download the installer, install, run.
• Connect your iPhone with a USB cable.
• Select your smartphone from the list that appears in the program window.
• On the "Browse" tab, find the "Sync with this device over Wi-Fi" option.
• Your smartphone will appear in the left column; go through the tabs, selecting synchronization options.
• Apply the changes.

Disconnecting from your computer

To disconnect your phone from your computer after you've finished working with it, first click the small icon located next to the “iPhone” button. Then disconnect your smartphone from your computer.

If your iPhone is disabled, connect to iTunes, it's easy. When connecting for the first time, follow the recommendations described above; upon repeated connections, the iPhone will connect automatically.

Many users often encounter problems related to . Message "iPhone is disabled" appears if, for example, a child repeatedly entered incorrectly or the user himself simply forgot the digital code after a long period of using another device - situations vary. But there may be only a few solutions, let’s consider the most relevant ones.

“iPhone (iPad) is disabled. Connect to iTunes": How to unlock iPhone (iPad) after repeatedly entering the lock screen password incorrectly

Naturally, the lock screen passcode, like any other security feature, limits the number of attempts to gain access to the device. Depending on version operating system iOS installed on iPhone, iPad or iPod touch, after a number of attempts to enter an incorrect code, the message “ iPhone is disabled. Repeat after one minute», « iPhone is disabled. Repeat after 60 minutes», « iPhone is disabled. Connect to iTunes"etc. So, let’s conditionally divide the solution to the problem into two methods – password selection and password reset.

How to unlock an iPhone or iPad using a lock screen password

Main feature this method is that when you use it, all information is saved on the device, which is especially useful in the absence of . There is also a significant drawback - from time to time you will have to reset the number of attempts in the program iTunes so that the system does not block the device.

This is quite simple to do; you need to connect your smartphone or tablet to a computer with installed program iTunes(you can download it at the very bottom). The waiting time specified on the iOS device will be reset automatically, however, it is important that this device I've connected to this computer before. Otherwise, iTunes will ask for permission to access the device.

When you press the button " Continue", the system will wait for a response from the smartphone or tablet, which you, for obvious reasons, will not be able to perform.

In other words, reset the counter to iPhone screen or iPad is only possible on a computer, with which this iOS device was previously synced.