Telephone number for telephone line repair. MGTS landline phone does not work

A landline, or as it is also called a “landline telephone,” is far from a luxury, and before the advent of the mobile phone, it was used by a large number of the population. Today, many people continue to use it, but problems with the phone’s operation still overtake them. There can be quite a few reasons for such problems, but most importantly, you need to know where to go in case of a malfunction on the part of the operator

The Rostelecom company provides city communications, and accordingly, if you have problems with lack of communications, you should contact this company. And not everyone knows where to call if your home phone doesn't work. But first you should make sure that the problem is on the side of the provider that provides you with services, and not on your side. After all, there may be a situation where your telephone is faulty, in which case you should simply repair your phone or buy a new one. But it’s a completely different matter when there is a problem with the signal transmission line, in this case it is already necessary to contact the operator directly, or rather the service provider of Rostelecom.

Rostelecom technical support phone number

To determine what the problem is, you should try calling the Rostelecom customer support service; there are several numbers for this. First of all, this is a single customer support number 8 800 100 08 00 . You can call this number both from a landline and from a mobile phone. Therefore, if you do not have the opportunity to call from your home phone, for example, ask a neighbor, then in this case you can call from your mobile phone. Calls to the customer support number from landline numbers are free.

If your phone number is registered to a Legal Entity or Individual Entrepreneur, then you should use a different number for communication 8 800 200 3000 . There is a difference between users who connected Rosltelecom tariffs to their home phone and users who connected business tariffs to their home phone.

Contact by email

If you are unable to call Rostelecom’s support number, then you should use one of the alternative methods of submitting a request to the subscriber support service. What needs to be done for this? You should go to the subscriber contact form, it is located on the company’s official website at rt.ru/service#feedback. First you need to select your locality in which you are served. Next, you just need to fill out all the fields of the form and describe your problem, in this case, clarify the information why your Rostelecom home phone does not work. The fields available for filling are as follows:

1. Mobile phone number
2. Email
3. Service connection address
4. What service is the request for?
5. Subject of the appeal
6. The appeal itself

After filling out this form, you need to click the submit button, after which the request will be sent to the company's email. Company employees will contact you within 24 hours and answer your questions.

Home phone doesn't work

If your home phone is not working, and you called Rostelecom, where they told you that everything was fine with the line, then most likely your telephone set itself is faulty. It’s quite easy to check, but you don’t need to be a special genius. You need to disconnect the faulty phone from the network. Find another telephone set, you can borrow it from your neighbors for a while, and connect it to the telephone line.

The connection takes place via a special connector, nothing complicated - just insert the plug into the connector and everything should work. If beeps appear, it means that your phone is faulty and you need to take it in for repair or buy a new phone.

Alternative to home phone

There are also alternative types of communication; recently, mobile communications have been replacing landline communications. It has its advantages, but there are also disadvantages. Therefore, it makes sense to connect to mobile communications and use it in the future.

The advantages of such a connection are mobility; your mobile phone can be in your pocket, and you can easily move around. Among the disadvantages is that it needs to be charged periodically.

If you use telecommunications services, you have probably at least once encountered a situation where your phone stops working. The causes of failures can be very different - both mechanical (related to an individual device) and large-scale, for example, damage to transmission lines. Let's talk about the reasons why problems may occur, as well as what needs to be done in cases when the MGTS landline phone does not work.

What to do if there is a problem

Not all subscribers know what measures to take if telephone service suddenly disappears. First of all, specialists from the Moscow city telephone network recommend checking the integrity of the device and cable directly in the room with the device. It often happens that the wires are touched by a foot and pulled out of the socket, or damaged by the teeth of pets. In the first case, it is enough to restore the connection by inserting the cord into the device port; in the second, you will have to replace the cable.

Haven’t found the cause of the breakdown in the apartment/house and are sure that the problem is outside the home?

• Contact the customer support hotline number – 8-495-636-03-63. There is no access to a landline and the call is made from a mobile device? The combination of numbers you need is short number 06-36. The contact center operates 24 hours a day, if you were unable to get through the first time, try again
• Explain to the dispatcher in as much detail as possible what the problem is (no beeps, the connection is lost, extraneous noise is heard in the handset). The more information a specialist receives, the sooner he will understand the cause of the breakdown and solve it. Confirm that there is no damage to your device or cable itself. An MGTS technical employee will try to solve your problem remotely, over the phone.
• If the cause of the breakdown remains unclear, the operator submits a request for a specialist to visit. It is very important to leave the call center specialist with the exact address and your contact information so that you can maintain feedback. It is also necessary to determine a date and time for the visit that suits both parties.

It is possible that the reasons why the MGTS landline phone does not work do not lie in your device at all. Line breaks, adverse weather conditions, network overload and breakdown of basic equipment at the station - there can be many reasons. In this case, the specialist must announce the approximate time for troubleshooting, after which all that remains is to wait.

If the equipment needs to be repaired

If the reason why the MGTS landline phone does not work remains unclear, a technical specialist will come to your home. Keep in mind that the departure is carried out not by the employees of the Moscow city telephone network themselves, but by the contractors with whom they cooperate. Based on this, you will have to pay for the visit according to a separate tariff schedule established by MGTS partners. If you want to make sure that the company is doing quality work, look for reviews on the World Wide Web. Surely you are not the first one who needs repair or adjustment of equipment.

Further actions are simple - you are required to be at home at the appointed time. Upon arrival, the technician will diagnose your phone and determine where exactly the breakdown occurred. If it is necessary to repair the device or change the telephone cable, the subscriber will have to pay for it. Prices depend on the remoteness of the place, complexity, etc. Is the breakdown outside your home? They must eliminate it without the financial participation of the user.

It happens that the user of the services does not have the opportunity to make a call to the support service. The situation will be corrected by information containing the addresses of MGTS offices. There are more than 20 such salons in Moscow and the region. The exact location of each representative office can be found on the official website of the communication provider. Opening hours and directions to the place are also indicated there.

When planning to visit the office, do not forget that you will need an identity document. In addition to your passport, you must have an agreement for the provision of telecommunications services with you. If you have this package, you can contact any of the operating MGTS salons and leave a request for a specialist to visit you.

Important information for legal entities: if the concluded agreement is of a corporate nature, all questions that arise should be directed only to certain five offices located: on Vernadsky Avenue, Arbat, Timiryazevsky, Zelenogradsky and Proletarsky.

We have looked at the actions that need to be taken if the MGTS landline phone does not work. If you are unable to contact your communication provider by phone, feel free to go to the salon, they will definitely help you.

Interesting video - the new life of a home phone.

A phone breakdown is always unpleasant and unexpected. Therefore, if it suddenly happens, you should quickly begin repairs and return the equipment to its working condition. Modern service allows you to instantly solve any problems, no matter how global and serious they may be. It is enough to know what to do in the current situation and not give in to anxiety. If necessary, you can easily request repair of a telephone line from Rostelecom; the telephone number for contacting support is available both on the company’s official website and in the customer service agreement. Calling a specialist will not cause any difficulties, and the specialist himself will appear as soon as possible.

Before contacting support, you should try to figure out the situation yourself. This will save time and, in some cases, money. Possible reasons for a phone not working include:

• lack of money on the balance sheet;
• non-working telephone;
• broken cable in the apartment.

Any of these reasons can temporarily leave a subscriber without a landline telephone and communication. But you can deal with such problems on your own. And line breaks outside the apartment should be entrusted to professionals. This is due to the importance and complexity of the work. Broken wires outside the home will deprive many people of the ability to make calls, and solving a problem of this magnitude is the job of trained professionals.

Application for repair of a Rostelecom telephone line

Having found out what the causes of malfunctions may be, you should begin to search for them. The first thing you should do is check your balance.

To do this, just visit the user’s personal page on the official website or call the support service.

When using the second option, you may need a service agreement number.

Next, you should check the operation of the phone. The easiest way to do this is to use another device instead. If the connected home phone works, then it’s time to send the previous one in for repair.

The last problem is a broken cable. To find the source of the trouble, you will have to look through all the wires laid in the apartment. Usually a gap, if present, is immediately visible.

Phone numbers for contacting the repair bureau

To call a specialist, you will need to leave a request.

The standard telephone number for contacting the support service is 88001000800. Additionally, there are separate technical assistance numbers in each region of the company's operation. They should be specified on the official portal or in the service connection agreement.

If you can call from another landline, you can dial the short combination of numbers 09. The call will be free. From a mobile phone this number is slightly longer – 009, and the call itself will require payment.

If you are unable to call, you should fill out a special form on the Rostelecom website.

The response, which will be sent by email, will follow immediately.

Rostelecom phone repair request

After contacting the operator, you should explain the problem to him, indicate the address and give the contract number. Next, he will check whether the connection can be restored immediately and ask a few questions that will help correct the situation on the spot. If all else fails, the operator will offer to leave a request for a technician to come out and restore the connection.

It is worth remembering that the restoration of a broken cable in an apartment is paid for by the subscriber, since the damage occurred in his area of ​​​​responsibility.

Separately, it should be noted that broken telephones should be sent for repair to the place where they were previously purchased. Rostelecom does not provide free restoration of other people's equipment.

Repair Bureau

When submitting a request to the Rostelecom phone repair bureau, you should check whether there really is no connection. Next, you need to make sure that the existing problem is not related to a lack of funds or a non-working device. After this, you can call the technical assistance service and leave a request for a visit from a technician. In some cases, when there is no connection due to a serious breakdown on the line, the operator will immediately inform you that you just need to wait. But usually a time is scheduled for a visit from a specialist who will solve the problem and return subscribers to the ability to make calls.

The home phone has not worked for five days now. The repairman came and said that there was nothing wrong with the apartment. Line problems. Setup lasts the entire working week. It's already the weekend and the phone still doesn't work. With a question about automatic recalculation of payment for a non-working telephone, they offer to go and write an application and walk around the offices with it. I have a small child and there is no way to go and write a statement. I ran to the neighbors to call an ambulance. No one at MGTS can clearly explain anything about the timing of repairs. One excuse, call tomorrow. What to do?

Comments:

The phone stopped working on 11/25/2014. I’m dialing MGTS (after listening to information that no one needs for quite a long time, at least 15 minutes until they connected with whoever I needed) but this is lyrics. Situation: by MGTS in 2013. We installed blocks in every apartment in our house, and this block stopped working. The socket for the unit was also installed by your specialists; it turned out that after a year and a half, the wire from this very socket was burning in the panel. Question: why, after one year, if such a breakdown occurs, does your organization refuse to fix the breakdown? Note: Yes, you yourself understand that the wiring in the Dezovskaya panel works for years and, fortunately, does not break. Please try to assess the situation sensibly. It’s your mistake and you refuse to fix it. Of course, we will do your work for you, but please answer me - why is this happening? My phone number is 89161141338 Sergey Viktorovich Parshin.
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