If you find that your personal account All orders have disappeared, don’t be alarmed! They did not disappear without a trace, they were simply hidden under a sheet of calendar. That is, when there is an impressive list of pages in the “My Orders” section, and the statute of limitations for completed transactions is 6 months, such orders are simply hidden by the site administration. If you try to go to one of the pages of old orders, you will be shown a blank sheet and the page counter will decrease.

In order to return to previously completed transactions, you must manually specify the desired range for viewing your list. In the order filter, click on the calendar icon and select the date of the demonstration.

Information about an unfinished order has disappeared

This situation may arise if you made an order for, bypassing the registration confirmation procedure. That is, you entered the site, selected the product you needed, put it in the cart, provided registration information, entered the delivery address and paid for it.

The fact is that it is the address email and is the login to access your orders. At the initial stage, you will, of course, see your order. But imagine the situation if you made a mistake when entering the address by at least one letter or number. After a certain time, if you do not perform any actions on the site, Aliexpress will automatically terminate your authorized session. And then you will no longer be able to log in to the system and see your order.

When making purchases on Aliexpress, be extremely careful, as the site has the ability to pay for orders without confirming the buyer’s email address.

If you provided the correct address but did not confirm registration, after some time your account will be blocked. In this case, you will be able to view your orders, but you will not be able to make new purchases. A letter confirming registration is sent to the specified address. email address. For activation account given 3 days. But if the verification link has expired and your account is still active, you can resend the request.

To do this, you need to go to the profile tab and click “edit user profile settings.”

We activate the request again and wait for a new letter from with a registration confirmation link.

In this article we will talk about what to do in a situation if you accidentally canceled an order for Aliexpress and want it back.

Every customer sooner or later feels the urge to cancel their order. Aliexpress. But sometimes you don’t want to do this on purpose, but it turns out. What to do if the order is canceled accidentally?

Is it possible to return a canceled order on Aliexpress?

Some buyers ask this question. Usually, when canceling an order, if it has been paid for, the seller must first confirm the decision, since he may have sent the order. While he has not done this yet, the order can still be restored. If your order has already been cancelled, you will have to place it again.

How to restore a canceled order on Aliexpress?

• When you press "Cancel order", then an inscription will appear opposite it that confirmation from the seller is expected. And the order status will change to the fact that the supplier is processing your order.
• If at this time you are thinking about returning the order back, then there is a button for this "Order renewal".

• If the seller has already confirmed the cancellation, the status will become .

In this case, the order will have to be placed again.

Sometimes an order is canceled at the initiative of the administration Aliexpress. This happens if the seller is suspected of fraud. In this case, orders are frozen until the circumstances are clarified. If all is well, the order will be resumed automatically; if not, your money will be returned.

In this article we will give 10 tips for sending goods from Aliexpress back to the seller. The description of returning goods does not apply to purchases in the "Mall" section. The Mall has a different procedure for returning goods to the seller.

1) Return of goods is carried out only through opening a dispute.

In order to send the goods back to the seller, you need to open a dispute on "Return of goods and money." After which the seller must accept your decision on the dispute and indicate the return address for shipping directly in the dispute. You will only receive a refund after the seller confirms receipt of the item. Or 30 days from the date of sending the parcel.

2) There is no exchange of goods on AliExpress.

Any exchange of goods on AliExpress occurs according to the following scheme:

1) Opening a dispute for “Return of goods and money.” After which the goods are sent back.

2) The seller receives the goods and returns your money.

3) You re-order the desired product.

3) All costs for sending the goods back are the responsibility of the buyer.

The buyer sends the goods back to China at his own expense. You can send the parcel in the cheapest way. For example, on the ground without specifying the cost and insurance. But be sure to have a tracking number. Often, the cost of sending an item back can exceed the cost of the item itself. Therefore, before opening a dispute, go to the post office and ask how much it will cost to send this product to China. If the cost of sending the parcel turns out to be high, then it is more profitable to open a dispute for a partial refund without sending the goods back to the seller. The remaining amount can be compensated by selling the product.

4) Pack the goods well

Sellers often open a dispute because you packaged the item poorly and it arrived damaged. Before shipping, pack the item well and film the packaging process.

5) Take a photo of the parcel being sent

Before sending the goods, directly at the post office, take a photo of the parcel so that the delivery address and tracking number are clearly visible. Also, take a photo of the shipping receipt. These photos will be useful to you if the seller opens a dispute.

6) You must send the goods to the address specified in the dispute.

Do not send the goods to other addresses that the seller may send you in private messages. The parcel must be sent exactly to the address indicated in the dispute. If you send to a different address, you will lose your money.

7) You are obliged to send the goods within 10 days.

After the seller has accepted your dispute proposal and indicated the address for sending the goods, INyou are obliged to send the goods and indicate track number parcels within 10 days, otherwise it will be considered that you have not fulfilled your obligations, and the dispute will be closed in favor of the seller.

8) Item returns cannot be cancelled.

Buyers, when opening a dispute to return goods and money, do not think about the fact that shipping will be at their expense. Or that the cost of sending goods can be astronomical. Therefore, having learned this unpleasant news, they are trying to somehow cancel the return of the goods, since this is very unprofitable. But, after the seller has accepted your proposal for a dispute and indicated the address to which the parcel should be sent, you cannot change your mind and cancel the return of the goods. After your agreements, you are obliged to send the goods back, otherwise the dispute will be closed in favor of the seller. By canceling the shipment of the goods, you refuse to receive a refund.

9) Don't extend the timer.

After you send the item, a timer will appear. Similar to the buyer protection timer, but now protects the seller. Do not extend the timer unless the seller asks you to do so. Since 30 days after the date the goods were sent, your money will be returned, even if the seller does not receive the goods.

10) Don't trust the seller's promises.

The seller can write you personal messages with various requests and promises. For example, promising to return the money if you send the goods without opening a dispute, or will ask you to close the dispute, since he has already sent you again new product, or promising various bonuses, if only you would cancel the shipment, etc. Don't trust the seller's promises. Follow the plan. And then you will not fall for fraudulent actions and will be able to return the money for the product.

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In this article we will find out how to restore goods deleted from the cart on Aliexpress.

Usually, while choosing purchases on Aliexpress, items are added to the cart. But it also happens that you find more advantageous offer and the item has to be removed from the cart. Although there are situations when this happens by mistake. What to do in this case and how to restore the lost goods?

How to restore the cart, items in the cart on Aliexpress in Russian?

If you have deleted an item from your cart, you cannot restore it. Although, you can find it again and add it to your cart.

To avoid going through the entire search process again, use a very simple method:

• There is a button at the bottom right of every page "Recently Viewed"

• Click on it and you will see a list of products that you have opened recently

• Thus, find the desired purchase and add it to the cart again

Why do items disappear from the cart on Aliexpress?

Sometimes it happens that when you enter the site, there are no items in your cart. This situation can happen if the site is overloaded or some kind of failure has occurred. In such a situation, you need to wait a little. If the problem persists later, you can try contacting support for help.

All orders on AliExpress go through stages from registration to receipt of the parcel. The final status is considered “Completed”. But, sometimes, the completion of the transaction occurs at the request of the buyer before the goods are delivered. In such cases, the question arises of how to return a canceled order to Aliexpress. Returns are possible, but under certain conditions.

Cancel before shipping

Items ordered that have not been shipped by the seller can be easily canceled by going to “My Orders” and clicking on the “Cancel” button.

After this, a window will appear in which you need to indicate the reason. If the product has not been paid for, there will be no problems with cancellation. The order will automatically change to the “Completed” status.

It will remain in the same section and can either be deleted or reactivated and paid for.

But, if the goods have already been paid for, and the buyer suddenly changes plans, there are several options for developing this action. After receiving a cancellation request, the store representative may refuse and disagree with the completion of the transaction. The client has the right to submit a cancellation request again, and the buyer can return the transaction to processing and quickly ship the goods. If this happens, the store customer has the right to refuse the product only 10 days after shipment. What to do in such situations? If the seller asks not to cancel a paid transaction or returns the purchase for processing and sends it without prior communication with the client, you must immediately open a dispute.

Opening a dispute with the seller in a timely manner significantly increases the buyer’s chances of winning.

Most often, sellers are afraid of spoiling their reputation and agree with the client. If this does not happen, the AliExpress team is involved in the dispute, explaining the reasons. By providing evidence that the request to cancel the transaction for the ordered item was submitted before it was shipped, the buyer will definitely win this dispute and return the money spent.

Cancellation after submission

You can cancel the purchase of an item that has already been sent, but this will require more time and effort. You will have to open a dispute with the sellers. This feature is available in the "My Orders" section.

After this, a transaction card will appear indicating that the seller has sent the goods. Also here are the deadlines within which the buyer must receive the parcel. If this does not happen, the client has the right to demand a refund. And there is also the “Extend Protection” function, which increases the number of days allocated for delivery of the goods.

You can cancel a paid and sent parcel only after 10 days have passed from the moment it was sent. Before this, opening a dispute is impossible and the following notification will be issued:

After contacting the seller, it is important to explain to him the reasons for the refusal and ask him to terminate the transaction. But, most likely, he will respond with a request to wait until this becomes possible or offer to resolve the issue differently. Particularly experienced sales representatives try to find out what the problem is and offer to take other products for the same price or exchange them.

If the product has already been delivered, it fully corresponds to the description and quality, it is difficult to cancel the transaction and return the money. In this case, the trading platform may act in defense of the seller, therefore, it is better to refuse the item before it is sent.

Return

Often, buyers have a question about how to return their order from AliExpress if this order has already been canceled and has a status in the “Completed” card. You can return it, but first you need to figure out why it was assigned this status. This happens in several cases:

1. The buyer received the parcel and confirmed it in his personal account.
2. The goods were not delivered, but the protection period expired and everything was automatically closed in favor of the store.
3. While processing was underway, the seller was suspected of fraud and the store was closed.
4. The processing time has expired and the seller has not shipped the item.

In the first case, everything is clear. The product is received, the buyer is satisfied, the transaction is completed.

In the second case, the buyer may be left without a parcel and without money. To avoid such situations, you need to open a dispute a few days before the “order protection” period expires or extend it. If cancellation occurs at the request of the client, then it can be returned. You need to go to “My Orders” and click “Add to Cart Again”.

When the dispute is already closed and the money is returned, you will have to arrange everything again. If this has not happened yet, then you need to contact the seller, explain to him that the returned product is needed, and ask him to cancel the refund.

The third option provides for compensation of funds from the trading platform, since the responsibility for allowing scammers onto the site lies with it. You cannot resume the purchase in such a situation, but you can find the same one from another seller.

If the time allotted to the store for processing has expired and the package has not been sent, it automatically closes and goes to the completion stage, and the money is returned to the buyer’s account.

In this case, it is worth contacting a representative of the retail outlet and asking why this happened.

Sometimes the reason is a limited number of products. The seller can offer an alternative to the item you like. If the product is in stock and the transaction was canceled due to other circumstances, then you just need to click on the “Add to cart again” button and resume the purchase.

It is not always possible for a buyer to quickly and successfully cancel a placed order and immediately return the money spent. Sellers are focused on selling their products in all available ways and sometimes find ways to reactivate the deal. They may simply not confirm the cancellation, citing the fact that the goods have already been sent.

The customer has the right to request a report from the seller and a track code confirming the dispatch of the order. You can also contact Aliexspress support and complain that the order status does not match what the store agent said. If the sales representative documents that the item has been sent, you will have to wait 10 days and only then open a dispute. How long you will have to wait for a refund, in this case, depends on the seller’s reaction.

Sometimes agents deceive you that they have sent the package and provide fake tracks. But they are easy to check. Any order on Aliexspress is placed at a specific address. You need to enter this track into the search engine of the international parcel tracking system and check whether it is registered and to whose address the delivery is registered.

If you discover fraud, you must immediately contact representatives of the trading platform and file a complaint against the store. If fraud is detected on the part of the product supplier, it will be blocked. The money will be returned to the buyer's account within 10 business days.

It’s easy to return a canceled order if you follow the rules of transactions on AliExpress and skillfully communicate with representatives of the trading platform. The following video will tell you more about this.

It happens that the seller simply does not have time to send the goods due to heavy workload. In this situation, the order is canceled before shipment due to the fault of the store on Aliexspress, and when the money is returned, you don’t have to worry. The site rules indicate that they will be returned to the account automatically after the transaction is closed. This will take no more than 5 working days.

To avoid problematic situations related to refunds, you should adhere to some rules:

1. Submit an application for cancellation of the transaction and monetary payment as soon as possible.
2. In the details of the dispute or cancellation, indicate “Refund only”.
3. Do not agree to the seller’s persuasion if you are sure that the product is not needed.
4. Check the track code and other proof of shipment if the status is “Processing”.
5. They are not afraid to demand timely payment from the store representative within the time limits specified in the Aliexspress rules.

If the return payment does not occur within 15 working days, you must immediately contact the trading platform employees and representatives payment system. Timely clarification of all the circumstances of the delay will allow us to eliminate the problem in time and speed up the return process.