Refund from Aliexpress to Sberbank. How and where do they return money from Aliexpress after a dispute? Where is money transferred after a dispute and how to check the refund on Aliexpress? Cancellation and return of funds spent on Sberbank plastic

It is very popular among buyers from Russia. According to official statistics, in 2017, about 22 million Russian customers placed an order in this famous online store. However, the popularity and fame of such sites does not always guarantee the quality of the goods sent. There are also situations when buyers want to return funds back. In what cases does this happen?

When can I return money from Aliexpress to my Sberbank card?

There are several main reasons why buyers want a refund. Let's look at some of them.

• Unsatisfactory product quality. As you know, all goods purchased through the Aliexpress online platform are manufactured in China. This leaves an imprint on the quality of some products. You come across sloppily stitched clothing, goods made from low-quality material, defective items and much more. In other words, the product is not as described. According to the rules, the buyer in this case has every right to a refund.
• The item has not been shipped. After you have ordered a product on the Aliexpress trading platform, the order is checked by the security service and then sent to the seller for processing. There is a set period within which the seller must accept the order and send it to the buyer. However, sometimes some sellers do not have enough time to process the order and the deadline expires. Immediately after the order processing time has passed, the order is automatically closed and the money is returned to the client.
• The buyer changed his mind and wants a refund. During the period established for order processing, the buyer has the opportunity to return the funds spent on the purchase, since the goods have not yet been sent by the seller to the delivery address. For this reason, the buyer can always cancel the order using the button of the same name. Immediately after the order is cancelled, the order is closed and the money is sent to the buyer. In this case, he does not risk anything, the funds are returned in full.
• The buyer did not receive the goods. Within the period specified by the seller and trading platform the ordered product must arrive at the delivery location. If this does not happen, then the client has the right to demand that the seller return the funds spent on the purchase of the goods. To do this, the buyer opens a dispute and after its successful resolution, the funds are returned to the account.
• Fraud. There are more than 6,000 stores on the Aliexpress online site, each of which is interested in selling goods and receiving revenue. It is not surprising that among so many sellers there may also be scammers. They resort to various ways to interest a potential buyer in the product offered, after which he pays money but does not receive the product. For example, scammers on Aliexpress may set the price for an item too low or may not ship it at all. Inexperienced visitors to the Aliexpress online platform may find it difficult to recognize such a seller and refuse to purchase. Therefore, they are the ones who most often become victims of sellers. Security officers are interested in ensuring that only trusted and reliable sellers sell products on Aliexpress, so they carefully ensure that they are not on the platform. If a store is suspected of fraudulent activities, the administration may forcibly close the store until the necessary information is clarified. In this case, the goods will not arrive at the delivery address, and the client will not be able to contact the seller. The administration will be obliged to pay the buyer all funds spent on the purchase.

There are two main ways to pay out funds spent on purchasing goods. The money will be returned to the buyer in full or in part.

The buyer receives the funds in full if the dispute is canceled, the goods have not arrived at the place of delivery, fraud is detected, or if the goods do not match the description and the buyer sends it back to China. However, in the latter case, the buyer himself bears all the costs that will need to be spent on delivery. It is for this reason that this method of refund is extremely rarely used. If the product can be used, but does not correspond to the description, then the buyer has the right to return at least part of the money spent. In this case, you must open a dispute and request a certain amount for a refund. To do this, in the “Refund Amount” field, you must indicate the amount you want to return. Once the seller approves your offer, the money will be credited to the buyer's account.

How to return money from Aliexpress to a Sberbank card

The buyer can return money to the Sberbank card only if he made the payment from this card. Until 2017, buyers with an Alipay account could set up their profile so that all funds spent were returned to this account and not to the card. Later, these funds could be spent on purchases on.

In order to return funds to your Sberbank card, we recommend using one of the following methods.

Refund money from Aliexpress to a Sberbank card without a dispute.

If you decide to cancel the order before the goods are shipped, then cancel the dispute at the order processing stage. To do this, go to your Personal account on the website and go to the “My Orders” section. Then select the "Awaiting Dispatch" section and cancel the order. To do this, click on the “Cancel order” button.

To view refund information, go to your order card and go to the Payment tab.

It is there that all the data on the return of funds to the Sberbank card will be indicated. Specifically, the Refund Information section will display the status of your refund.

It can be in one of three possible states.

• “Reimbursement is pending.” This status makes it clear that the Aliexpress operational center has not yet confirmed the refund. As soon as confirmation is received, the order status will change to the following.
• “Refund Processing.” If you see this status on the “Payment” tab, it means that the funds are already at the disposal of the bank or payment system. At this point, there is no money on the client’s card yet.

• "Reimbursement." Once the bank or payment system verifies the payment, it will be sent to the customer's account and the status of the refund will be "Refund".

If the seller did not have time to process your order and you did not extend the processing time, then after the expiration of the established period, the status of this order will automatically change to “Completed” and the funds will be sent to the buyer’s card or e-wallet. You can track the progress of your refund in the order card on the “Payment” tab. Based on the order status, you will be able to understand at what stage of the refund your payment is.

Refunding money from Aliexpress to a Sberbank card after a dispute

To view the details of the dispute, go to your Personal Account on the website, then select the “My Orders” section and on the left side of the screen click on the “Returns and Disputes” item.

In the list that opens, select the dispute you need and go to its details. To do this, click on the “View data” line.

In the dispute card that opens, the buyer will be able to view the order details, view the archive of messages with this seller, or write a new message. Here the buyer will be able to familiarize himself with the history of the dispute on the tab of the same name. On it you will see the date of the decision and the seller’s response (if any). If the seller has not made a decision within the specified period, the system will automatically accept your application and the money will be transferred to the card.

You can view your refund history in the product card. In order to familiarize yourself with it, find the order you need in the list and click on the “Details” item.

Then go to the Payment tab. Here you can view the status of your refund. A detailed description of all possible statuses is given above.

Please note that each order status has its own date. Using it, you can understand how long you need to wait for funds to arrive on your Sberbank card.

How long does it take to return money from Aliexpress to a Sberbank card?

The refund period depends on several factors. In particular, the type of card and the features of the bank are important. The fastest way is to transfer funds to electronic wallets (returns take about a week maximum). If you are waiting for a refund to your Sberbank card, you will probably have to wait longer.

Sberbank card holders will have to wait 10-15 days. Please note that returns are processed on business days, not calendar days. The refund period is calculated based on the date the refund status was set to "Refund Pending". To find out, go to the “Payment” tab in the order card.

What to do if money from Aliexpress does not arrive on your Sberbank card?

If after 10-15 business days the money has not been transferred to the card, then the buyer can use any of the proposed methods.

First, check where the system transfers or has transferred funds. To do this, go to the list of orders and open the order card. Go to the "Payment" tab and take a close look at the information listed in the "Payment Received" section. If funds are transferred to a card, then in the “Payment method” field you will see the value “Credit card”. In the Refund Information section, you can view the status of your refund. 2 weeks after confirmation of the transfer from the system or seller, the status is set to “Refund”, and the funds must be transferred to the card.

If, according to the information on the website, the funds have already been transferred to the card, then try checking its balance. According to the Help Desk staff, sometimes the bank does not send a notification about the accrual of funds even when the Mobile Bank service is connected. In order to check whether funds have been credited to the Sberbank card, the buyer can use USSD codes or the official application from Sberbank. You can also check your balance with the help of employees of Sberbank branches, ATMs or operators Contact Center this bank.

Once you are convinced that funds have not been received into your account, and the information on the website indicates otherwise, contact Sberbank. You can find out information about refunds either at the nearest bank branch or at the Contact Center with the Hotline operator. In order to find out the details regarding the return of money to the card, prepare all the necessary information about the order. In particular, it is necessary to provide the details of the bank card to which the funds should be transferred, the amount to be paid, as well as detailed information on the return of funds.

If an employee of the bank or Contact Center informed you that the funds have not been received into your account, you must write an application for payment of funds and submit it to the nearest Sberbank branch. It takes approximately 3-10 days to process this application. The application can also be submitted on the Sberbank website in your Personal Account.

You can find out detailed information about refunds with the help of Aliexpress Support Service employees. To obtain detailed information about the accrual of money, go to home page site. Then go to your Personal Account on the website and select the “Message Center” section.

Then hover over the “Help” item and select the “Help Desk” line. Before starting a dialogue with a Contact Center employee, the system will ask you to indicate more detailed information on a question of interest. Immediately after this you can go to the chat. This will be indicated by the active “Chat now” button. As a rule, the Support Service employee asks for an order number, and then clarifies the details of the refund. You have to wait about one minute to receive a response.

The Aliexpress website interface and detailed information about refunds will help buyers track the status of the refund to their Sberbank card. It takes on average 1-2 weeks to return funds to a Sberbank card. If within 15 days the money is not transferred to the buyer’s card, then he can always contact the Aliexpress Support Service or a Sberbank branch for help.

allows any buyer to purchase goods at low prices. People from all over the world buy clothes, shoes, accessories, equipment and various gadgets here high quality without spending a lot of money.

• It’s convenient to choose, buy and pay for goods on Aliexpress.
• By various reasons You may need to return the product to the store: poor quality, manufacturer defect, or simply the item did not fit.
• Where is the money returned and how can I check that the refund has been made? You will find answers to these and other questions in the following article.
• If you don’t yet have an account on Aliexpress, then you can create one by following a few steps. Read how to do it correctly. You can also watch the video instructions at this link and register yourself.

How and where do they return money from Aliexpress after a dispute, how to check?

If you are not satisfied with the product according to some criteria or the seller turns out to be a fraud, you need to open a dispute. When the dispute is resolved in favor of the buyer, you want to get your money back quickly. How and where do they return money from Aliexpress after a dispute, how to check?

Payment	Return	Crediting money in days	Method for checking the receipt of money in the account
From a Visa or Master Card credit card	On credit card Visa or Master Card	5-14 days	via an ATM, bank branch, via SMS, which will be received after the money is credited
Maestro - debit card	on Maestro	5-14 days	via ATM, Internet banking, bank branch, via SMS
From the WebMoney payment system	To the electronic wallet of the WebMoney payment system	5-10 days	Check your e-wallet balance
By bank transfer	Bank transfer	5-10 days	Check your account at a bank branch
Through Wester Union	Western Union	5-10 days	Get cash at the point of issue money transfers Western Union
From Qiwi wallet	To Qiwi wallet	5-14 days	You will receive an SMS on your phone about replenishing your Qiwi balance.
Boleto	EBANX	5-14 days	SMS confirmation
From Alipay account	To Alipay account	within 1 working day	check account balance

Remember: Cancellation of a paid order will be possible if the seller personally agrees to the cancellation. According to Ali's rules, the seller may not confirm the cancellation, but continue the process of sending the order. It is impossible to influence his decision.

Refunds from Aliexpress | Ali on a Sberbank card, Visa?

It is convenient to pay for purchases on Aliexpress using bank card. If the buyer refuses the goods after payment, the money is returned to the same card. Refunds from Aliexpress to a Sberbank or Visa card occur in the same way as to other cards or electronic wallets.

A refund back to the card can be made after the dispute is closed and the seller agrees to make the payment. You can find out about this in your personal account:

Go to " My orders", then " Return and dispute».

Refunds from Aliexpress | Aliexpress | Ali on a Sberbank card, Visa?

Details of the dispute can be seen on the next page, which stores data about the seller's decision.

Refunds from Aliexpress | Aliexpress | Ali on a Sberbank card?

If you see this data, it means that the order status should contain the following inscription: “ Dispute closed, refund". Within 15 days you will receive your money.

Refunds from Aliexpress | Aliexpress to Sberbank card, Visa?

Advice: If more than two weeks have passed and the money has not been received, then contact Ali support.

The problem of delayed money may be due to fraud by the seller or a delay in the transfers themselves. Also, money may hang on another account if incorrect personal information is provided. The money is returned to the card within 5-14 days. To find out that the money has been received, you need to go to a bank branch or view the balance through an ATM.

Important: Often money is transferred to the bank from Aliexpress to a new non-existent client card. In this case, you need to contact a Sberbank branch and write an application. Within 24 hours, the money will be credited to the desired card.

To avoid unpleasant situations with a dispute or a refund, treat your purchases on Aliexpress responsibly.

Video: How to get money back on Aliexpress.com? All situations

On Aliexpress, refunds to a Sberbank card most often go through a dispute. In addition, in case of cancellation of the order, you do not need to do anything at all to get your money back. So in this case we will consider the management of the dispute.
So, you made an order, and for some reason you didn’t like it. Your first task is to check your order details. It often happens that users open a dispute because they received the wrong clothing size. In the end, it turns out that she herself made a mistake. To avoid getting into such an unpleasant situation, we recommend that you check everything in advance.
If everything is correct and the product arrived incorrectly or is defective, you need to prepare for a dispute. First, take a photo of the product, focusing on those details that do not satisfy you. If something doesn't work, record a video showing it.
It’s just ideal if you also get into the habit of unpacking goods on camera. This is especially true for the more expensive price category. Then this video can become a serious argument in a dispute if you are not pleased with something.
When you have all the evidence ready, go to your Aliexpress profile and log in. Then find the “My Orders” section in the menu. This will contain information about all your purchases.

Among them, find the product for which you would like to get your money back. Remember that it is not necessary to confirm receipt of the order yet. If you do this, do not delay opening a dispute. Now you only have 15 days left to do this.
In the description of your order, you need to find the “Open a dispute” button and click on it. Unfortunately, in this case you will not yet get to desired page, so you will have to click on the button with the same name again.
Now you have a choice of how you would like to resolve this dispute. There are two options available: partial refund and full. We have already talked about them in more detail, so choose what suits you best.

After this, a more complete form for opening a dispute will open in front of you. Here you indicate the reason why you want to receive an Aliexpress refund to your Sber card, and what amount of compensation you are interested in. At this stage, all evidence must be attached. As soon as you click on the “Submit” button, the countdown will begin.

Within a certain period, the seller must respond to your claim. Of course, he is interested in your money and will not agree to give it away so easily. Therefore, as a rule, the seller's first word in a dispute is to reduce the compensation you are expecting.
As a rule, at this stage of the dispute, bargaining occurs and you and the seller come to a common opinion. If it doesn't work out, you'll have to escalate the dispute. There is a special button for this.

Now the Aliexpress administration will intervene in the dispute. She will consider the arguments of both sides and make her decision. If you win the dispute, you can wait for a refund from Aliexpress to Sberbank.

How long to wait for a refund from Aliexpress to a Sberbank card?

First of all, we want to draw your attention to the fact that refunds from Aliexpress are carried out only to the account from which the payment was made. It turns out that you will receive money on your Sberbank card only if you paid from it. This can only be changed in this way: in the Alipay settings, enable the function of returning funds to this wallet. There are simply no other methods.
So, let's get to the main question. The dispute has been resolved in your favor and now all that remains is to wait for the money. How long? Money is usually returned to the card within 7–10 days, although Aliexpress itself gives itself longer periods, 10–15 working days, that is, excluding holidays and weekends. In fact, if everything is good, the return happens much faster.
To check what stage of the refund your money is at, open detailed description the order that was in dispute. Then find the Payment tab and click on it. Here you will see a line that displays what stage the return is at.

If the agreed deadlines have passed, but the money has not yet appeared, you should first double-check everything. Sberbank does not perceive refunds from Aliexpress as an account replenishment, so it does not send messages notifying about this. Perhaps you just missed this moment, and the money has already arrived.
If you still don't have the money, check your Alipay settings. We have already talked about the fact that you can enable automatic refunds to this account. If your profile has this setting, it means that the money most likely came there.

You won’t be able to take them back, but you can easily spend them on further Aliexpress purchases.
It happens that in this case the money is still lost. There can be many reasons for this, and the best way to deal with what happened is with the help of technical support.

In this article we will discuss how to return money from Aliexpress to a Sberbank card.

Online shopping is extremely popular. The largest and most famous online store at the moment is considered Aliexpress. Despite the fact that the safety and reliability of the site has already been time-tested, dishonest sellers still come across. In such situations, there is a need for a refund. Let's discuss how to do this on a Sberbank card.

How to return money to a Sberbank card from Aliexpress?

If you have any problems with any purchase on Aliexpress When there is a need for a refund, first of all, you need to open a dispute. It is worth noting that a refund is possible to a Sberbank card only if you paid for the order from it. So, to start the refund procedure, you need:

• Go to "My orders"
• Find the required order and select next to it

• Next, you need to fill out a special form, which indicates the refund amount, the reason for opening a dispute, uploads evidence and describes the situation.
• We talked about opening a dispute in great detail in the article at the link. In it you will find all the necessary information on how to properly open a dispute and win it.

It will take some time before the money is returned to you, as you need to resolve all issues with the seller and achieve a decision on the return:

• First of all, a dispute is opened on Aliexpress. In this way, you begin the refund procedure and make it clear to the seller that you are not satisfied with the received product or that it did not arrive at all.
• After submitting a claim, you need to wait for a response from the seller. Here the seller can accept your conditions, or refuse them and put forward his own. It also happens that sellers do not respond to any of your complaints at all. In this case, the dispute will end at this stage, since due to lack of response it will close in 5 days. In addition, the dispute will be closed if the seller accepts your terms.
• Let's say the seller put forward his own conditions and did not accept yours. Then the dispute continues and within a few more days you can agree and come to a common decision.
• The seller and buyer are given 7 days to find a compromise. If during this time you cannot resolve anything, the dispute will automatically escalate and the administration will deal with it Aliexpress .
• If the decision is made in your favor, then the money will be returned to your Sberbank card within 3-10 days.

Stages of returning funds to a Sberbank card with Aliexpress

If the dispute was nevertheless resolved in your favor and the administration approved a full or partial refund, the automatic refund process will begin. Here buyers already have a question about the processing time of funds for Aliexpress, as well as how the process is carried out in general.

Let us immediately note that you will not be able to speed up the procedure. It usually takes 3-10 days. Refunds to a Sberbank card and to any other accounts are carried out in three stages:

• Refund expected. At this stage, the processing center Aliexpress must confirm the transfer in favor of the client.
• Refund Processing. This stage means that the transaction has been approved and the corresponding funds transfer operation is now carried out.
• Refund completed. This is the last stage and it means that the funds have been sent to the client’s account and the bank is now handling the operation.

Next to each stage there is always a start date. This will allow you to roughly calculate how long it takes for the money to flow.

Where can I see the status of a refund to a Sberbank card from Aliexpress?

When the buyer wins the dispute on Aliexpress, then the site must return the money to him within a certain period. Basically it is up to 10 days. In the event that funds are not credited to the account for a long time, then there is a desire to see if they will return at all. I’m very glad that such an opportunity really exists and it’s not at all difficult to find the right page:

• Open "My orders"
• Click "More details" opposite the desired product

• On new page go to the tab "Payment"
• Here you will see detailed information about the refund, what stage it is at and the entire transaction history

If you see that the date and amount of the refund are indicated, then the funds have already been transferred, but this does not mean that the money will arrive immediately. As we have already said, the entire process takes 3-10 business days.

Why don't they return money from Aliexpress to the Sberbank card?

Sometimes it happens that a return from Aliexpress It takes too long and doesn’t even fit within certain deadlines. In this case, there is no need to worry. Perhaps the payment is simply frozen somewhere or the site’s system is very busy and does not have time to process transactions. If this happens to you, then do the following:

• First of all, contact support Aliexpress and find out if the money was sent
• If funds from Aliexpress have already gone to the bank, then call hotline by number 900 and ask the operator if the deposit has been made
• If it was, then all you have to do is wait a little, and if not, then contact again and get an answer

Before doing all this, be sure to check at what stage your compensation is at and, in general, whether the dispute has been accepted in your favor.

Video: Refund from Aliexpress? Answers to the most popular questions!