Sending goods to ebay. Delivery from Ebay to Russia
We continue our series of articles in which we provide answers to the most frequently asked questions regarding eBay auction. Today we’ll talk about the delivery of goods from eBay, as well as the customs duties that are possible with such delivery.
What is the best delivery method? How much does delivery cost? When and how to pay for it? What may be subject to customs duties? To which countries are goods not sent? We will give answers to these and other questions within the framework of this article.
I won the lot foreBay. How can I get it?
eBay is a global auction that brings together sellers and buyers from different parts of our planet. Therefore, it will not be difficult to deliver the lot you win to the address specified during registration. Many sellers ship worldwide using a network of national postal services.
Sometimes it happens that you may encounter certain restrictions - the seller refuses to deliver to your country, which he previously indicated in the description of his lot. Then you can use the services of intermediary companies, or try to negotiate with the seller so that he lifts his restriction on an exceptional basis.
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How quickly will I receive the goods fromeBay? What are the delivery times for goods fromeBay?
It all depends on the country where the seller and buyer are located, as well as on the delivery method you choose. If you chose " free shipping", then you should not expect the goods earlier than 30 days later. Usually this type of delivery can be delayed up to 60 days. Free is a very long time. Of course, you can pay for transportation, but sometimes the amount is by no means small.
By sea from the USA you will receive the goods no earlier than in 25-30 days, by airmail 10-20 days. Delivery from European countries is usually faster. After completing the transaction, the Seller will offer you a list of delivery methods from which you can choose the most acceptable one.
What is a “verified physical address” and why does the seller agree to ship only to it?
Only US residents can confirm their place of residence. This is another way to make sure that you are a living person and have provided real data. If the seller stipulates delivery conditions only to a “confirmed physical address,” then you will have to use the services of intermediary companies. They will accept the goods at their warehouse in the USA, and from there they will send them to your residential address.
Many sellers indicate delivery only to a “confirmed physical address” in order to be on the safe side and protect themselves from scammers.
Like parcels purchased oneBay, go through customs?
There is no definite answer to this question, and it all depends on many factors - the indicated price of the product, its size, weight, type, etc. There are various customs nuances that it is advisable to familiarize yourself with in advance.
Within the framework of this article, we will not be able to consider in detail the conditions for passing customs inspection of goods when delivered to Russia, Ukraine, Kazakhstan and other CIS countries. Therefore, in the near future read an article on our website in which we will cover these points.
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Please clarify how the package girth is calculated?
When sending any parcel, there are usually maximum dimensions, namely weight, length, width and girth. Girth is calculated using the following formula: (Height + Width)×2 + Length.
Does eBay provide shipping insurance for items?
No, eBay does not insure shipping. Its competence only includes completing a transaction within the auction (buy/sell). Delivery is already the jurisdiction of companies that ship goods from point “A” to point “B”.
You can notify the seller if you want to insure the package, but this will cost additional money. Very often, expensive delivery methods already include insurance in the price. As a rule, this is no more than $100.
I was sent an item from the USA via USPS, the seller sent me a tracking number, but when I enter it on the operator’s website, I get the response “The U.S. Postal Service was electronically notified by the shipper on (date) to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available." How to understand this?
The USPS.com website has a simple and convenient printing function called. “Shipping Label” - special stickers on a parcel or package, where all the information regarding delivery is indicated. Address, recipient, barcode and everything else. The received message indicates that the Seller has entered all the details, printed this sticker and the parcel has been assigned a unique identifier. After this, he must take the parcel to the post office where it will be weighed, the cost of shipping will be paid, and the shipment will be made directly. As a rule, after printing the stickers, parcels are sent within a few days. The parcel can be sent in a way that is not tracked via the Internet, then this message can be issued by the system constantly. But even if the shipment was made in a way that includes tracking, the current status may appear in the system only after 5-10 days.
What is the “mail forwarding” service and when is it beneficial?
Many companies and sellers on eBay do not ship to Russia and CIS countries. What is this connected with? It's hard to say. They probably don’t want to deal with us, because they think that “our” buyer is not reliable, or the delivery services in our countries leave much to be desired. Whatever it is, the fact remains a fact. You may experience that delivery will not be possible. Some intermediary companies offer a “virtual address” or “mail forwarding” service. You are provided with an address in the USA or European countries and a cell number. This address is assigned only to you, and must be indicated as the main one upon delivery. Having received the goods in your personal locker, the intermediary company will send it to your actual residential address. It is very convenient if you often order from those who do not deliver to Russia, Ukraine and other CIS countries.
For more details about the delivery of goods from eBay, as well as about various customs duties and fees, see the video attached under this article.
9GO said:
It turns out that you didn’t buy a cheap product (phone?) with registered shipping and didn’t check the track number for a month?
Yes, you have nerves of iron, my friend!!! In a week, you should start bothering the seller if the parcel is not tracking.
I can sympathize, but I lost your order in my database. And I remembered only after your letter.
Does it make sense to return a parcel that has already been exported? It’s just stupid not to pick it up from the post office - let it go back.
Open dispute about non-receipt. If the parcel does not arrive before the end, there will be a full refund or claim. There is no point in even having a polemic with the seller - the dates justify everything. And in any case - at least a neutral review with one star on the “shipping”.
As far as I know, the track numbers are sold at the post office in advance and then they are just put together in a package and taken to the post office.
Regarding the fact that the track does not beat, I started bothering the seller right away, here is his answer - Yes. The parcel has been sent. But for Singapore Post, the system only track for domestic parcel. For Russia (INTL Tracking), you have to track at Russia Post.Can you wait till about 3 weeks to track at Russia Post?
I bombarded him with messages for three weeks, he assured me everything had been sent, you would receive everything.
I decided to wait for the estimated delivery time and open the case. 10 I wrote to him that I was opening a case and he immediately sent the goods.....
I contacted support and this is what they answered -
Dear Denis,
Thank you for contacting eBay customer service. My name is Anastasia, and I am happy to provide the information you need.
I have researched your account and I see that the product tracking number (VR700002***SG) really only shows information on October 10th. I understand that you are upset that the item was shipped late and I want to tell you what you can do in this situation.
Our website has a Money Back Guarantee and a Buyer Protection Program. Under this program, you can receive compensation in cases of non-receipt of goods or if the goods arrived but do not correspond to the seller’s description. You may submit your request within 30 days of the estimated delivery time. If the item does not have an estimated delivery time, as in your case, it is 30 days from the date of payment for international transactions. More information about our program here:
Despite the fact that the tracking number shows the shipment of the goods only on October 10, the deadline for sending the request is not extended. In this situation, you can wait for your product until
November 2-5, and if the goods do not arrive, then send a request for non-receipt of goods. Or send a request now like this:
1. Go to "My eBay"
2. Click on the "Purchase History" link
3. Find the product and follow the "Additional actions" link
4. Click on the link "I did not receive the item"
5. Click on the "Open request" button
I hope the information I provided is useful to you. I wish you a pleasant and positive experience on our website.
Sincerely,
Anastasia H.
eBay Customer Service
Do you think I will get a full refund when I open a case? Will there be any pitfalls?
The message has been edited.
In past years, delivery of goods from eBay was not the most difficult issue for residents of the former USSR. In those days it was legal to register in PayPal Residents of Russia were not allowed to do so; they had to use intermediary companies or pay for goods themselves, constantly waiting for their account to be blocked. After PayPal began to officially work with our fellow citizens and some problems with payment for lots disappeared, and delivery with eBay Along with the honesty of sellers, it has become the main headache of novice eBayers. In a series of articles about delivery from eBay I will try to help you understand all the nuances of different types of delivery, parcel tracking and the many postal operators in the world.
Delivery types from eBay
Before we begin describing the various postal services around the world, I would like to say a few general words about the types of delivery that sellers use to designate the delivery methods they use to send orders. In this regard, sellers are divided into types:
- sellers indicating the name of the delivery type in accordance with the actual names of the delivery type;
- sellers distorting the name by giving a generic name.
If in the first case you can easily find information on the type of this item on the website of the corresponding postal operator. In the second case, everything becomes a little more complicated; on the other hand, the seller does this on purpose. To make it easier for the buyer to understand what services the seller promises to provide under these general names. I will give the main types of impersonal types of delivery that sellers offer in the description of their lots:
Economy International Mai l or Economy Shipping– as a rule, this is a small package, usually without the possibility of online tracking (sometimes it is possible to purchase additionally). This type of delivery includes USPS First Mail International.
Standard International Mail or Standard Shipping is the same, but perhaps the seller will provide tracking number free of charge, if nothing is particularly specified in the description of the lot, but if you ask to send the lot with online tracking, some sellers may ask you to pay extra (especially if it is “free shipping”, as I already do, there is no such thing as free shipping).
Expedited Shipping or ExpeditedInternational Mail – as a rule a more reliable and expensive way, again as a rule, assumes the presence tracking number and even courier delivery. However, if the seller does not offer a cheaper shipping method, this method may not be what you expect.
If the seller does not indicate specific name, then you should definitely ask him to clarify whether online tracking is planned, if not, how much it will cost, etc. After all, after you pay for the goods, and the seller sends it like “ Expedited Shipping » more expensive may not be very reliable and fast.
Please forgive me for being too wary, but there are too many users looking for their parcels (with or without tracking number). I would hate for my readers to join their ranks.
In previous articles about the delivery of international mail and global postal services, you learned:
- By tracking number‘y, various ways of tracking and searching on the websites of postal operators;
- How to deliver goods purchased on eBay from abroad;
- Considered the process of international postal items across the territory of Russia;
- Delivery from the USA using is studied in detail, the article contains detailed description proposed delivery methods, costs and other features, as well as some recommendations.
This article provides information on the most popular eBayers postal operators around the world, as well as services for tracking postal items. Let's start of course with USPS - .
US Postal Service a detailed article “ ” is devoted to the features of tracking and methods of delivering postal items to European countries, including the CIS and Baltic countries. The possibilities of various types of delivery are also considered, such as delivery times, possibilities of receiving tracking number, shipment insurance and the amount of insurance premiums.
When ordering goods from Germany, be sure to check the exact name of the delivery type. If you have any questions, please check with the seller. Do not confuse this postal operator Deutsche Post (DHL ) With DHL Express : for residents of the CIS these are two different organizations. When using Deutsche Post , delivery within the addressee’s country will be carried out by the state postal service to post office. If you use the services DHL Express then the delivery of your shipments will be carried out by this courier organization, which has its own characteristics when passing through customs control of the IPO. I talked more about this process in the article ““
Canada Post – Posts Canada |
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Canada Post characterized by higher postal rates and slower passage of items compared to USPS , Most types of shipments do not offer online tracking. And express delivery services CanadaPost Xpress International for a number of countries, including Russia and Belarus, are provided only for senders - legal entities, and he must have an agreement with Canada Post about the provision of this service.
China Post is not the fastest postal service in the world, but it can be said that China Post features stable delivery times. The delivery time for a regular small package, regardless of whether it is tracked or not, is approximately 25-30 days. Perhaps this is due to the fact that the number of postal items that come from this country is simply off the charts, and large flows give rise to stability... maybe. I personally believe that a package can more easily get lost on our territory than on the Chinese side.
Australia Post
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| Government Australia Post |
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Ebay.com is a paradise for shopaholics and anyone looking for interesting and unusual gifts. The only thing that stops many from ordering on the most famous online platform is delivery. After all, existing in the realities of Russian Post, each of us has long been accustomed to the fact that we can wait for goods for a month or a year. Therefore, in today’s article we will try to figure out what types of delivery exist and what you need to know about each of them.
Of course, absolutely everyone loves free services. Unfortunately, cheap often means low quality. And if it concerns the delivery of really expensive goods, then it is also dangerous. After all, there are often cases of lost parcels, terrible condition, and even, sometimes, theft of contents. And, alas, all services are guilty of this, regardless of their status.
Therefore, let's take a look possible options Your order.
Free shipping— The most popular method of transporting orders, which means that your package falls into the hands of the valiant Russian post office and is instantly included in the “Find Me” game. Suitable for inexpensive goods, for decent sellers and for people who know how to wait. Delivery time is from two weeks to infinity. To be fair, I want to say that after a month and a half you have the right to ask the seller resend or refund.
On ebay, free delivery means that you cannot track the journey of your parcel in any way, relying only on the honesty of Russian Post employees. Therefore, if during a delay you can contact the seller and explain the situation, then in case of loss or replacement you will have to contact the police and payment system PayPal (if you paid through it). How to do everything correctly is described in detail.
Economy shipping. Either completely free or with a nominal fee. This method is most often used to send small packages containing T-shirts, jewelry and bags. Unfortunately, the parcel cannot be tracked either.
USPS Mail International. Paid delivery from the USA within two to three weeks. With this method, you receive a special code (tracking information) that allows you to track your parcel on a special website.
The cost of shipping often depends on the seller and is usually immediately indicated on the Ebay website. For example, some sellers may ship for free using Priority Express (EMS), but add shipping costs to the price of the item.
There are several types of service:
- First Class— budget delivery of small and inexpensive goods (delivery time about 20 days).
- Priority- the highest class, suitable for larger and more expensive goods. The cost depends on the size and scale of your purchase (delivery 15-25 days).
- Priority Express(aka EMS) - most often suitable for large parcels (up to 30 kilograms) with a fixed amount of insurance (delivery 15-25 days).
- Global Express— quite expensive delivery by courier to the door. But fast - 3 days.
Usually the cost is already automatically calculated and indicated in the description of any product. However, you can use it yourself special calculator on the USPS website. Please note that length is in inches and weight is in pounds (1 pound is approximately 0.5 kg).
For example, for a product weighing 1 kg and delivery to Russia, you will need to pay about 45-60 dollars (for Global Express express delivery - 130 $).
It should also be mentioned national postal services you may encounter:
- Deutsche Post– ordering goods from Germany, cost per 1 kg is about 15 euros.
- Posts Canada- somewhat slow and expensive Canadian service (about $25 per 1 kg)
- Royal Mail- Royal Mail of England, delivery cost per 1 kg - from 8 pounds.
- China Post- stable delivery within a month from China (from 2 dollars per 100 grams).
- La Poste- French postal service. The cost of services ranges from 20 euros per 1 kg.
Prices depend on the size of the package, its significance (value), the amount of insurance chosen, the destination and other expenses (for example, sellers may include a small percentage of themselves in the price).
Afterword. It should be noted that when crossing the Russian border, parcels still arrive at the disposal of Russian Post or EMC express delivery. Therefore, unfortunately, you will not be protected from sudden delays and possible theft one way or another.
Please remember: sellers always insure their goods, so in any case you have the right to receive compensation for loss and theft. And in this regard, Ebay is the best place for online shopping. Choose any shipping method, cross your fingers and toes, and check back often. mailbox awaiting notification.
Happy shopping!
As you know, eBay is a platform where thousands of sellers independently set the price of their goods, and also decide what type of delivery to offer to their customers.
If you shop on eBay often, you've probably already noticed that one part of the sellers They offer delivery via United States Post Service (USPS). “US Post” is a good option if you live in France or Canada. But when sending parcels to Russia, US Post transfers your purchases to Russian Post for delivery within the Russian Federation.
What is eBay's Global Shipping Program?
Another part of the sellers, much smaller (we will tell you why now), establish default delivery through the Global Shipping Program (or GSP). This is a joint brainchild of eBay and the large American transport company Pitney Bowes, who in 2013 decided to launch an alternative to the postal channel. The start of the program was colored by a surge of indignation among sellers, because... GSP initially tried to “impose on top”, depriving sellers of the choice of which delivery method to indicate in their lots. But later, under the influence of complaints, the program was rolled back and participation in it was made optional.
Why didn't sellers like GSP? Firstly, it turned out to be more expensive than the postal channel. For example, delivery of this iPhone 6S will be as much as $76 ( instead of the $10 we offer ), and secondly, the delivery speed was lower than expected. First, the parcels must be delivered “overland” to the Pitney Bowes warehouse in Kentucky, and from there, after the shipment is complete, they go abroad to Pitney Bowes’ foreign partners. Delays occurred both in Kentucky and on routes from the United States abroad. The most interesting thing is that buyer disputes opened due to non-delivery of goods sent via GSP no longer affect the seller’s rating! That is, responsibility was removed from the sellers and no one else. in fact, they didn’t shift it.
Why delivery via US Postal Service - Russian Post is not the best choice
First of all, because delivery is via “US Post – Russian Post” more expensive What we offer, however, does not imply any significant benefits. See for yourself, the US Post offers three types of international delivery to the fourth zone (where the Russian Federation is located according to the US Post classification):
a) Express Int’l Shipping is a fairly fast and convenient method, but very expensive. Shipping costs start at $60.95 for the first pound of weight. In addition, once parcels arrive in Russia, they are transferred to EMS couriers. Google “EMS courier reviews” for your city before choosing this type of delivery.
b) Priority Int’l Shipping – a little slower, but also unreasonably expensive (from $42.75 for the first pound). The parcel arrives at the nearest Russian Post office, and you receive a receipt in your mailbox stating that you need to pick up the parcel yourself. The time frame is from two weeks. If not for the price, then the option is not bad, because... no need to chase the “EMS courier” around the city.
c) Economy Int’l Shipping is a cheap (and often subsidized by the seller), but very slow delivery method. Cost starts from $22, and weight is limited to 2 kg. The timing is also not very good - until Russia the parcel is coming 1-2 months. But the main inconvenience is that the seller, in most cases, does not provide you with a tracking number. And if it does, then the parcel is no longer tracked after it leaves the United States. This is due to the fact that parcels, or rather small packages (maximum weight is limited to 2 kg) are delivered to Russia in huge bags, i.e. “in bulk” and the Russian Post (which does the “last mile”) does not scan each individual barcode. As a result, according to eBay rules, if the package is lost, the buyer will need to open a dispute, the consideration of which usually takes one and a half to two months.
Another feature of the “US Post – Russian Post” channel is the inability to independently control the entire progress of delivery to your home. If the package is delayed or lost, you will be asked to send a claim to the Post Office and open a dispute on Ebay. But you need your newly purchased $800 laptop, not an open dispute with an unclear timeline for a solution!
