What is included in the warranty obligations of sellers on Aliexpress? Buyer protection and aliexpress guarantees Guarantee the authenticity of the product with tempting discounts.

To ensure the safety of purchases on Aliexpress, the site administration has introduced such a tool as Buyer Protection. Aliexpress itself describes this tool as follows:

Buyer Protection is a program that protects your purchases from the moment of ordering until receiving the goods.

In fact, this is the same period during which you can resolve all your disagreements with the seller, return your money for the product or replace it with another (by agreement with the seller).

How does buyer protection work on Aliexpress?

Guarantees you:

• Full refund if order is not received.
• Full or partial refund of payment with the opportunity to keep the goods if they do not correspond to the description.

First, let's figure out how buyer protection generally works and what guarantees Aliexpress provides.

The fact is that after paying for the order, your money does not immediately go to the seller. They remain in the Aliexpress system and reach the seller only after you have confirmed receipt of the order, or after the buyer protection period has expired.

Thus, Aliexpress acts as a guarantor of the security of the transaction between the seller and the buyer. On the one hand, if you do not receive the goods or their quality is inadequate, you can get your money back, on the other hand, if for some reason you do not confirm receipt of the order, the seller will still receive the money after the protection period expires.

Delivery on time

Each seller on Aliexpress has a certain period within which he guarantees the delivery of your order. If you have not received your order within the time guaranteed by the seller, you have the right to return the full cost of the goods, even if the order arrived the next day after the end of the warranty period.

I'll bring you real example. One of my friends ordered headlights on Aliexpress. The seller, apparently, was very confident in the chosen courier service, so he set a guaranteed delivery period of 15 days (delivery from China, not from Russia).

The order arrived one day late, normal, working, etc. But my friend decided to take advantage of the fact that the seller violated his own deadlines and opened a dispute, demanding that all the money for the goods be returned to him.

It is clear that the seller did not agree to do this in any way, but after the dispute escalated, the Aliexpress administration sided with my friend and returned his money. Like this.

Well, the seller, having learned from bitter experience, immediately changed the warranty to 30 days.

Guarantee of return of goods and payments

As stated above, you have the right return the full cost of the product if you do not receive it or return part of the money if the product arrived, but does not correspond to the description.

Why do you need to extend buyer protection at all?

There are times when buyer protection comes to an end, but your product never arrived. In this case, the track is tracked, but the seller insists that you need to wait a little longer and the package will arrive to you.

In this case, you can request an extension of buyer protection. You select the desired renewal period and send an application to the seller.

By the way, the seller himself can extend the buyer’s protection, without your consent.

In general, it is better to start fussing about extending order protection or returning money and payments a week before the end of the Buyer Protection period. There is no need to wait until the last day, otherwise the protection period will end, they won’t have time to consider your application and you won’t be able to get your money back.

The Sokolinsky Center “Recipes for Health” has been operating in St. Petersburg since 2002.

In 2013, we opened the Sokolinsky Center in Prague for European consumers.

The “Sokolinsky System” itself is already more than 20 years old!

We can offer you the highest possible guarantees of the quality and authenticity of natural products and a high level of employee competence by working directly with manufacturers and representative offices of only legally registered natural products and continuous training of personnel with medical and pharmaceutical education.

This fundamentally distinguishes us from online stores and small intermediaries. The family that owns the company has a pre-revolutionary history in pharmacy. We are open and carry out enormous information work as experts on natural ways to improve health through television, radio, books, blogs, and Internet sites.

We hope that many years of experience and all of the above is a sufficient argument for the seriousness and quality of the work of the Sokolinsky Center “Recipes for Health”

Money back guarantee if intolerance occurs

All natural products come with a unique money-back guarantee in case of allergies.

If you arrive within 30 days from the date of purchase with a passport, cash receipt and packaging (purchased from us), we will refund the amount paid. The same rule applies to orders sent to your city.

Fortunately, our experience with use allows us to minimize such reactions. Therefore, no more than 10 people PER YEAR use this right of return.

We are confident in the quality of our products. Be sure that you are safe in what you accept!

Official information about the Sokolinsky Center "Recipes for Health"

Our account at JSCB Avangard has not changed since 2002!

Quality control system

A specially trained employee is engaged in quality control on an ongoing basis.

First - choosing a supplier. This is either the manufacturer or its official representative in St. Petersburg. That's why we provide a 100% authenticity guarantee. Most suppliers have been our partners for about 13 years. Unlike a regular pharmacy, we know them by sight. We strive to provide a quality product at a reasonable price.

During the sales process, expiration dates are monitored weekly. You can be sure: expired drugs are never sold at a discount. It is returned to the supplier or destroyed.

Anything that requires special storage conditions will be waiting for you in the refrigerator.

All employees working with drugs undergo the necessary examinations in a timely manner and have health certificates.

Compliance with expiration dates and registration for the drug is the law for us! Be confident in what you accept.

A guarantee of the authenticity of a person’s signature on a transfer order, issued to the registrar by a professional participant in the securities market. See also: Registers of securities owners Financial Dictionary Finam. Signature guarantee Signature guarantee... ... Financial Dictionary

Signature Guarantee Official terminology

Signature Guarantee- (in relation to securities) a guarantee of the authenticity of a person’s signature on a transfer order, issued to the registrar by a professional participant in the securities market, who undertakes to compensate the registrar for losses caused as a result of... ... Encyclopedic dictionary-reference book for enterprise managers

SIGNATURE GUARANTEE- a guarantee of the authenticity of a person’s signature on a transfer order, issued to the registrar by a professional participant in the securities market, who undertakes to compensate the registrar for losses caused as a result of recognition by the parties or... ... Legal encyclopedia

Signature Guarantee- A guarantee of the authenticity of a person’s signature on a transfer order, issued to the registrar by a professional participant in the securities market, who undertakes to compensate the registrar for losses caused as a result of recognition by the parties or... ... Depository terms

SIGNATURE GUARANTEE- a guarantee of the authenticity of a person’s signature on a transfer order, issued to the registrar by a professional participant in the securities market, who undertakes to compensate the registrar for losses caused as a result of recognition by the parties or... ... Encyclopedic Dictionary of Economics and Law

Signature Guarantee- - a guarantee of the authenticity of a person’s signature on a transfer order, issued to the registrar by a professional participant in the securities market, who undertakes to compensate the registrar for losses caused as a result of recognition by the parties or... ... Securities market. Glossary of basic terms and concepts

SecurID- RSA SecurID RSA SecurID logo ... Wikipedia

Lot- (Lot) A lot is a unit or batch of goods put up for sale on an exchange or auction. A lot is the subject of auction and exchange trading, how to buy and sell a lot, determining the size, cost and starting price of the lot, standard and incomplete... ... Investor Encyclopedia

Lermontov's ethical ideal- Lermontov’s ETHICAL IDEAL, the idea of ​​a perfect personality embodied in his work, inextricably linked in the poet’s mind with the idea of ​​a perfect world order as a whole. For understanding Lermont. creativity E. and. especially important:... ... Lermontov Encyclopedia

LACAN- (Lacan) Jacques (1901 1981) fr. psychiatrist and psychoanalyst, philosopher of psychoanalysis, founder of structural psychoanalysis. The creator of the school and teaching of Lacanism, which became widespread not only in France, but also abroad. L. started as... ... Philosophical Encyclopedia

Hello dear visitors. Today we will talk about the guarantee of authenticity on Aliexpress and answer the main questions.

1. What is the Aliexpress Authenticity Guarantee?
2. Why did the Aliexpress Authenticity Guarantee appear?
3. What does the Aliexpress authenticity guarantee mark look like?
4. Where to look for the Aliexpress authenticity guarantee?
5. What conditions must be met to return funds if you received a counterfeit?
6. How to distinguish an original from a fake? How to prove that a product is fake?
7. Conclusion

What is the Aliexpress Authenticity Guarantee?

Warranty framework
Not all products on AliExpress.com are covered by this warranty. Sellers provide it as an additional service, usually for the following categories:
Jewelry, electronic cigarettes, computers, communication devices, consumer electronics, sportswear and accessories and others.

Why did the Aliexpress Authenticity Guarantee appear?

Previously, there were a huge number of sellers on AliExpress, some sellers sold original products from brands such as Samsung, LG, Xiaomi, Apple, while other sellers sold counterfeits of these brands. It was difficult to understand who was selling the original product and who was not, because both one seller and the other wrote in the description that their product was original, there was no mechanism to determine who was selling the original product. And what should the buyer do in this situation? How to determine where the original is? It was a dead end. In this situation, AliExpress acted as a guarantor and came up with Guaranteed authenticity, which said that this product is original i.e. in simple words The guarantee of authenticity appeared in order to protect the buyer from counterfeits so that he could understand where the original product is.

What does the Aliexpress Authenticity Guarantee mark look like?

Looks like a regular dollar sign on a billboard.

IN detailed description The product uses the following Authenticity Guarantee mark.

Unofficial information (Speculation). The new sign, which will soon replace the previous signs, was noticed on the English page of the Guarantee of Authenticity, as well as in the image cache of the Aliexpress website.

Where to look for Guarantees of Authenticity?

The description must contain the sign that was shown above in the pictures. This could be a dollar sign on a shield, a G sign, or a check mark on a mug. You need to look in the seller's warranty section. Shown in the screenshot below.

What conditions must be met to return funds if you received a counterfeit?

Conditions for applying for a refund
1. The product must be provided with a “Guarantee of Authenticity”
2. You can apply for a refund no later than 15 days after the order is closed. To do this, open a dispute on the order page. Remember that for each order you can open a dispute only 1 time.
3. You must provide strong evidence that the product you received is counterfeit.

Everything works like a normal dispute. Open a dispute, add evidence, accept or reject the seller’s offers, transfer the dispute to the Aliexpress administrator for consideration, and wait for the Aliexpress administrator’s decision.

How to distinguish an original from a fake? How to prove that a product is fake?

The question arises, how to prove that a product is fake? All evidence is provided as in a regular dispute, i.e. photo, video + description of what exactly is wrong. Without this evidence, no one will believe you. The strongest evidence is the video. In many cases, without a video, they simply won’t believe you and will ask you to take a video to prove that your product is fake. Therefore, immediately tune in to the fact that you need a video. You will need to make an unboxing video + video proof that this product is fake. The first is necessary in order to protect yourself that a whole product will come to you + in order to show that you received this particular product from this seller.

How to take video evidence? It's simple, if you don't know how to determine that your product is original, then use the search on Youtube, Yandex And Google with the following request:

I've written the basic queries, but you can use others as well.

It is preferable to find a video because, as they say, “it’s better to see once than to hear (in this case, read) 100 times” :). After you find out, make your own video where you clearly show that it is a fake. Open a dispute. Upload your video and photo to Aliexpress (or to Mediafire file hosting). And you are waiting for the seller’s response or the Aliexpress mediator’s decision.

Conclusion

The guarantee of authenticity is good protection from counterfeits on the part of Aliexpress and the seller. You may feel more secure that the original product will arrive. Of course, no one will give you a 100% guarantee, so be vigilant in any case. Be sure to film the unpacking process and appearance product. If you suspect that this is a fake, then make a video exposing this seller and open a dispute. That's all. Buy wisely!!! Good luck and happiness to your home.