The account with the specified information is not. Solving problems with logging into your Google account
Often, due to some reason, users lose access to their own Google account.
In this case, access to all Google services, which are logged in through this account, is lost.
If a person simply forgot his password, he needs to contact Google Account Recovery. The service pages provide instructions on how to restore access.
Pay attention! If your identification data was not attached, you will not be able to restore your Google account using your phone number, so you will need to answer a number of questions. Ultimately, it will be determined whether you really are the owner of this account. If yes, you will be given the option to reset your password.
This will give Google another opportunity to contact you to help you recover your account.
Restoring access to your account if it has been deleted
Google accounts marked for deletion don't last long. does not indicate the time during which it can be restored.
If you act quickly, there is still a chance of recovery. In this case, you can restore your Google account using your phone number, but it must already be attached.
Let's look at how to recover your Google account if you forgot your username and password.
Go to the Google Password Helper page and select the “I don’t remember my password” button. Enter the remote mailbox address and click Continue.
You will then be redirected to a page where you will be asked to enter the phone number attached in advance. Enter it and click "Continue".
When the verification code arrives on your phone, all you have to do is enter it and send a request to restore access.
If the option is available, complete the final verification steps. Come up with New Password and confirm it.
If you did not provide personal data for recovery
How do you change your password if you haven't attached a phone number or additional email to your account?
Do the following: Go to Google's Password Helper page and select the "I don't remember my password" button.
Then “Difficult to answer.”
Now you will be asked to answer questions that will confirm your identity and prove that the account belongs to you.
You will need to remember the last login date, approximate creation date, shortcut names, and email addresses which you used most often.
For security reasons, the company specifically asks difficult questions. Try to give as accurate answers as possible.
If you find it difficult to answer, just try to guess.
It is advisable to log in from a computer/device from which you have successfully logged in previously.
Depending on the results of your answers, you will be asked to change your password or within 24 hours you will be sent an email to contact you.
In the second case, go to your email and follow the instructions.
Advice! Make sure that the email from Google Account Recovery is not in your Spam folder.
Another Instagram problem (we hope it’s temporary) with no solution. Its essence is that for some accounts, when they are initialized, Instagram initiates a verification procedure, which in the structure of requests is similar to SMS verification. However, at the very next step, Instagram refuses to continue this process the way it has always worked before. There are two versions of why this happens. The first is that the account has actually already been deleted by Instagram for certain violations, but for some reason the link (check point) for verification is still returned for it. The second is that these are simply temporary problems in the Instagram algorithms responsible for verifying accounts, and to limit access, Instagram unlinks the account login from the profile.
We are more inclined towards latest version and here's why. At the moment, there are accounts for which SMS verification is still initiated correctly. There are accounts for which verification (presumably SMS verification) is initiated with such an error. In both cases, it often happens that the login is unlinked from the profile (this should not be confused with deleting an account). Moreover, if you open an account using a link in a browser, you will see a message that the account supposedly does not exist. Actually this is not true. This only means that there is no longer a connection between the login and the profile, but the data is most likely present in the Instagram database. You can understand whether an Instagram account has been deleted, blocked, or the login is unlinked from the profile, for example, through mobile version Instagram client.
SocialKit's response to the problem described above is as follows. If an account is added as a new account, then at the adding stage a message will be shown stating that the account does not exist, as indicated in the screenshot below.
This is due precisely to the fact that when checking it using the quick link, it is discovered that the account does not exist. If you answer " No", then the account will be added to the list and the following will appear on the screen:
If the account is not added, but is reinitialized through the "Update information" button, then the information in the log for the target account, as well as in the main log, will be approximately as follows:
10/05/2016 12:49:39: A request to verify the account "***dnyuhke" was received.
10/05/2016 12:49:40: Instagram generated a request to verify the account "***dnyuhke" and refused to process it, which indicates an error in the logic of Instagram.
10/05/2016 12:49:40: Try authorizing the "***dnyuhke" account from the official Instagram client.
If you do the same, but through a browser, then Instagram’s response will be even stranger:
At the moment, there is no information on how to gain access to such accounts again and what their status is: deleted, blocked or sent for verification. We just have to wait until Instagram normalizes the service.
Some users have reported that they are able to access these suspended accounts by asking Instagram for a password reset link to the account's associated email. After changing the password, you can try updating the information for the problematic account from SocialKit version 1.63.6.7 or later (see information below).
IMPORTANT! To prevent working accounts from falling into the same suspended state, we recommend updating SocialKit to version 1.63.6.7 or later. Starting with this version, we have trained SocialKit to bypass this Instagram error by forcing the SMS verification request to be initiated correctly. This will completely eliminate the situation described above or, at a minimum, significantly minimize such cases.
Once again, please note that SocialKit, starting from version 1.63.6.7, does not allow new accounts to fall into a suspended state. However, the program will not be able to do anything with those accounts that are already in this state. Only edits from Instagram will help here. We hope they will take action sooner or later.
UPDATE (10/12/16) . Last night brought long-awaited changes to the logic of the Instagram service. We have recorded mass messages from users that accounts leave the limbo (“suspended” state) and successfully pass verification in SocialKit, starting from version 1.63.6.7. We checked this information on several dozen of our accounts that were in a “suspended” state and also found that all of them received a clear request for verification and they all passed it successfully, i.e. the problem is no longer relevant.
In this article, we will look at the main problems with authorization in Google and tell you how to deal with them.
Agree, these passwords are a strange thing... A seemingly simple combination of symbols can be easily forgotten if not used for a long time.
Most users regularly face the need to recover lost passwords, including those from Google accounts. Fortunately, the search giant provides us with all the tools necessary to restore access to your account in this case.
However, the problem with lost passwords can be fixed once and for all. To do this, you will need a reliable password manager like LastPass Password Manager for Mozilla Firefox. Such solutions exist both as add-ons for browsers and as stand-alone applications. They allow you to securely store all your credentials in one place.
“I don’t remember my login”
To log into your Google account, in addition to the password, you must, of course, specify a username or address email. But what if this data is also lost—forgotten, in other words? This also happens and there is a solution for this.
Problems when restoring login
If during the procedure for restoring access to your account you received a message that an account with the specified information does not exist, it means that an error was made somewhere when entering. 
There may be a typo in the backup email address or in the user's first and last name. To enter this data, press again "Try again".
It also happens that everything seems to be correct and the restore operation was successful, but the required username is not in the list. Here, you most likely entered the wrong backup email or mobile number. It is worth trying to perform the operation again, but with different data.
“I remember my username and password, but I still can’t log in”
Yes, this also happens. Most often, you receive one of the following error messages.
Invalid username and password
In this case, the first thing you need to do is check that the authorization data is entered correctly. Try refreshing the page and entering your username and password again.
If everything is fine with your credentials, go through the Google account recovery procedure. This should help.
Cookies are disabled
In the event of an error of this kind, our actions are as clear and simple as possible. You just need to enable saving cookies in your browser.
However, sometimes just enabling cookie saving may not help. In this case, you will have to clear the cache of the browser you are using.
The same steps will help if, after entering your login and password, the page simply starts updating endlessly.
Account blocked
If, when you try to log into your Google account, you see an error message notifying you that your account has been blocked, simply restoring your login data is no longer enough. In this case, you will have to “reanimate” your account, and this process may take a little longer.
We have discussed the main problems that arise when authorizing an account Google posts, and their solutions. If you are concerned about an error when confirming login using SMS or a special application, this can always be corrected on Google.
You need
know your username and password. The login can be:
Number mobile phone;
Email address;
If you have forgotten your password for the Portal, you can restore access
to the Portal.
How to restore access to the Unified Portal of Public Services
Independently on the portal.
In Rostelecom
In the last two cases, you must personally appear at specialized service centers with an identity document and SNILS.
Let's consider a way to independently restore access to the government services portal.
To do this you need:
2. Click the “Login” button in the upper right corner of the screen.
4. Next, you will be asked to choose a password recovery method: using email, using a mobile phone or using SNILS. In the window, indicate your phone number or email address. To recover your password using SNILS, follow the link “Recover using SNILS” (Fig. 2)
If you have chosen the password recovery method using email, a message will appear on the screen stating that the recovery code has been sent to the email address and a letter will be sent to the specified address with a link (Fig. 3), which you should follow and enter a new password in the window .
After this, you will be shown information about the successful password change (Fig. 4).
If you have chosen the method of recovering your password using a mobile phone, then you will the phone will come SMS message with code. After entering the code in the window that opens, you should set a new password and click the “Save data” button (Fig. 5).
After this, you will be shown information about the successful password change.
If you have chosen the method of recovering your password using SNILS, you will receive a message containing a link to your email address (specified in your profile). By clicking on the link, you will see a window in which you will need to set a new password and click the “Save data” button.
After this, you will be shown information about the successful change.
If the contact information is not linked to the account, then you will not be able to recover the password on the portal yourself; in this case, you should contact specialized customer service centers (Rostelecom, MFC).
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Why, when trying to use any service, does a message appear about the need to indicate SNILS, although SNILS is already indicated in your personal account?
You need to re-save SNILS (individual personal account insurance number) again in the Personal Account settings ("My Data" tab, "Set" button). After entering SNILS, the status of its verification will be displayed below in the “Checking Full Name and SNILS” block. If the verification status does not change for a long time from “pending verification of full name and SNILS in the database of the Pension Fund of Russia,” then most likely the SNILS verification service is not available at the moment. In this case, it is recommended to try again later.
Where can I get SNILS? Can I apply for SNILS on the Portal?
On the Portal you will not be able to apply for a SNILS (individual personal account insurance number). To obtain SNILS, you need to contact the Pension Fund of the Russian Federation (hereinafter referred to as the PFR). If you have already been issued one and you have lost it, then upon your application you will be given a duplicate.
If you do not yet have an insurance certificate, you should also contact the Pension Fund (if you belong to the category of the unemployed population). If you are getting a job for the first time, the employer will issue an insurance certificate; you will only need to fill out the Questionnaire.
Notification "This SNILS number was previously entered in another account. Use the password recovery function! When restoring an account, you must use SNILS as a login."
Please note that SNILS (individual personal account insurance number) is a unique identifier for each user and cannot be entered in several accounts at the same time. If you registered earlier, you need to restore access to the account in which you entered SNILS. Removing SNILS from an old account is impossible! We recommend that you go through password recovery using SNILS.
If the link to restore your password does not come to your email or access to the email with which you registered is lost, then to restore access to the account in which SNILS was entered, you need to contact the Portal Support Service and indicate:
1) Answer to the security question that you specified during registration. (The most common questions are: Mother’s maiden name, favorite dish, your nickname at school);
2) Email that needs to be linked to the account (the email must be unique - linking email that has already been used when registering on the Portal is impossible);3) Your SNILS number.
If you do not remember the answer to the security question you specified during registration, then to restore access you need to visit any of the Public Service Centers in Moscow (Addresses and telephone numbers are available at https://pgu..
When visiting the Public Services Center in person, you must show the employee your passport and SNILS. After this, the employee will generate a new login/password for your account. Next, you should completely fill out your account profile (be sure to fill in the fields: " Security Question", "Control answer").Alert “Last name, first name and patronymic do not match the specified SNILS number”
We recommend that you make sure that:
1) In the fields “Last Name, First Name and Patronymic” you indicated the correct data corresponding to this SNILS number (individual personal account insurance number);
2) You indicated your middle name (if you have one);
3) You have not changed your last name in the last six months;
4) You indicated the correct date of birth.
If you do not have a middle name and your attempt to enter SNILS fails, or these recommendations did not help you, please contact the Portal Support Service and indicate the full name, e-mail, login and telephone number with which you are registered on the portal, as well as your SNILS number . to carry out verification.Why do you need SNILS for registration?
Full name and SNILS (individual personal account insurance number) refer to the user’s verifiable data. This data is checked online in the Pension Fund databases Russian Federation. At the moment, SNILS is practically the only identifier whose number does not change when changing place of residence, replacing a pension insurance card after the loss or change of surname. In addition, SNILS is also used in the provision of a significant number of government services.
What is SNILS?
SNILS is the insurance number of a citizen’s individual personal account in the compulsory pension insurance system. SNILS is unique and belongs to the individual personal account of only one person. All data on insurance premiums accrued and paid by the employer, as well as the insurance period throughout the citizen’s entire working life, are entered into this account, which are subsequently taken into account when assigning or recalculating a pension.
On April 1, the “Personal Account” section on the Government Services Portal began operating; as of today, more than 12 thousand people have been fully registered and have the opportunity to apply for services electronically. Let’s try to answer the most frequently asked questions about the operation of the “Personal Account” and the registration procedure in it.
1. 1. How to register on the Government Services Portal to gain access to the “Personal Account” section?
Upon registration in the “Personal Account” it is posted on the Government Services Portal. A link to it is available in the upper right corner at the beginning of the registration procedure. Direct link:
https://www.gosuslugi.ru/ru/info/instruction/
2. 2. When completing the registration procedure, when checking the entered email or phone address, a message appears that such data is already in use.
There are several possible reasons:
The email or phone address was already used during registration.
3. 3. Registration was interrupted for some reason (code did not arrive, failure software, any other reasons). However, it is not possible to re-register because... a message appears that such data is already in use.
The email address and phone number used must be unique for each user.
3.1 R User registration stopped at the email confirmation step. A registration code has been sent to the email address specified in the application form, but the confirmation window does not open and it is impossible to register further.
Answer:
3.2 Registration does not work. After entering all the data into the registration form, a page will open confirming the conditions. When I press the "confirm" button, nothing happens. An error text appears at the bottom of the screen.
Most likely the problem is related to the version of the browser used by the user. In the case of using Internet Explorer It is recommended to work with version 7.0 and higher. If you use other browsers, we recommend updating them to the latest version.
4. 4. What should I indicate in the required “apartment number” field if a person lives in a private house?
In the case of a private house, you can indicate “0” or “1” in the apartment number field.
5. 5. What to indicate in the required field “Apartment number” if the user’s apartment number contains not only numbers, but also letters (for example, 16 A), and only numbers are allowed to be entered in this field?
In the near future, changes will be made to the structure of the field; it will become possible to enter an apartment number containing both numbers and letters.
6. 6. How are the fields of the registration form filled out if the user’s last name, first name or patronymic contains the letter “е”?
If the user’s last name, first name or patronymic contains the letter “ё”, you need to write it with “ё” and not with “e”.
It is possible that another existing email address was entered incorrectly, or problems may be related to the performance of the one used mail server.
Try to go through the registration procedure again. If a message appears that this email address is already in use, try using a different address.
There are several possible reasons:
The email address or phone number is incorrect;
There is a problem with the phone number you are using. Check if the phone is blocked by your telecom operator;
Error in the service on the side of the Government Services Portal.
When registering, try using another one available to you telephone number(if such a possibility exists).
Please register again after some time.
If the error continues to appear, write a message describing the problem and indicating the data used when registering through the Public Services Portal (the “Submit Appeal” button), or provide the same data to hotline. Information about the error you encounter will be transmitted to technical specialists for review and resolution.
9. 9. During the process of checking SNILS and/or TIN, a message is displayed that a user with such data already exists, or that the specified data is incorrect.
Verification of the specified data when registering on the Portal occurs directly in departmental databases Pension Fund and the Federal Tax Service.
Contact the Pension Fund branch at your place of residence (in case of an error with SNILS) or the Federal Tax Service branch at your place of residence (in case of an error with the TIN) to clarify the correspondence of the number issued to you with that recorded in the departmental database.
10. 10. The SNILS and/or TIN verification service is not available.
Messages about this can be issued in case of peak loads during mass access to services. Recommendation - try registering later.
