The seller asks to close the dispute on Aliexpress. What to do if the seller asks to close a dispute on AliExpress The seller asks to close a dispute on AliExpress

I will describe to you different situations and a way out when the seller asks to close a dispute on Aliexpress, and what to do in such or other cases.

Situation No. 1.

For example, you ordered a product, it did not arrive within the prescribed period, there are 2-3 days left until the end of protection. You opened a dispute, and the seller assures you that everything will be fine, the goods will arrive, etc. and asks you to close the dispute.

In this situation, if the goods have been missing for more than 50 days, then there is no point in closing the dispute because the goods are unlikely to arrive and you will win it 100%, for a full refund.

If the product is not available for 30 days, but it should be delivered within 35, then it makes sense not to open a dispute, but to ask the seller to extend the product protection time, as I wrote about how to do this.

If you have opened a dispute, but there is no point in closing it, and it is not recommended, because after closing the dispute, you will not be able to open it again.

And no matter how the seller asks and begs you, saying that I will return your money, I will send the goods to you again, or he will ask you to close the dispute because this threatens his reputation or the closure of the store.

Of course, if you are a kind soul, you can close it, but then you risk not seeing either the parcel or the money.

P.S. In the new innovations of the site, you can open and close a dispute as much as you like. Even after the time has expired, you have 15 days to open a dispute.

Situation No. 2.

Now let's consider the situation when the package did arrive to you, and it was damaged. You open a dispute for a partial refund. Although you can demand a full refund, provided that you send the package back to the seller.

The seller will again ask you to close the dispute, because he will promise to return your money, for example via PayPal. Okay, you can tell him “friend, translate and I’ll close it.” But under no circumstances expect a transfer after closing.

Situation No. 3.

For some reason, something happened to your product. He either didn’t come, or something else happened, the essence of the problem is not so important. And you decided to write to the seller saying this and that, for example, the package did not arrive. It happens that the seller ignored your message.

Okay, in this situation you open a dispute. And then bam, the seller showed up, began to answer your messages and became polite to you. He will 100% be cunning, don’t follow his lead and under no circumstances hide anything.

I hope our article helped you a lot in solving the problem, write in the comments.

When opening a dispute on AliExpress, you may encounter a situation where the seller asks you to cancel the dispute, while promising a nice bonus or re-delivery of the goods. Should you trust him, and what should you do if the seller on Aliexpress asks you to cancel the dispute?

Can the seller close the dispute on his own?

If the merchant strongly insists that you close the dispute on AliExpress, but you do not want to do this for certain reasons, the question arises: can he cancel everything on his own, without your consent? The answer to this question is clear - no, sellers do not have such an opportunity.

When should I open a dispute?

The funds transferred by the customer when purchasing goods are stored in the Alipay payment system account. During the delivery of the order, the money always remains in Alipay accounts, which is why sellers do not receive their payment immediately, but only when the customer confirms that he received the parcel at the post office.

A dispute can be opened in the following cases:

• If for some reason you have not received your parcel. There may be several options for the development of the situation. Write to the seller, and if he responds, come up with a reason that you can write to the administrators so that you get your money back through a dispute.
• The merchant sent the products to the wrong address.
• The order has been in progress for a long time, and the delivery period has long expired. It is in such situations that most often the seller on AliExpress asks to cancel the dispute and wait a little.

Sometimes, indeed, circumstances develop in such a way that the seller may have serious excuses. In particular, difficulties may arise when the cost of the goods is low, as well as when sending an order with a track that is tracked only to the border of China. If the delivery period has ended, remember that it is best to insist on your position and under no circumstances close the dispute.

Please also take into account the fact that opening a dispute due to non-receipt of an order is only possible when the customer protection system has not expired.

What to do if the seller asks to close the dispute?

What should I do if a seller on the AliExpress marketplace asks me to close a dispute? You can meet him halfway only in a situation where the protection period has not yet passed. If it has already ended, then the order is closed automatically, and your funds are transferred to the seller.

If the delivery time of the parcel has ended and the protection period has come to an end, do not close the dispute under any circumstances! Even if the seller really asks you to do this.

After receiving your parcel, you may encounter the following problems:

• They sent you completely different products than you ordered on the website.
• The purchase did not fit in size or it is not the color you expected.
• You purchased several units of a product, but you were not sent the quantity of products specified when placing your order.
• The received order does not meet the declared quality.

In all the situations described above, you need to open a dispute.

How to make sure that the order will be of high quality? Even at the stage of making a purchase, look at the number of reviews, as well as the proportion of positive ones among them, find photos from satisfied customers.

What should I do if the store promised to resend the product?

What should a buyer do if a store representative on the website asks to close the dispute, promising to send another item in exchange for the low-quality one? In such a situation, it is recommended to ignore requests.

Always remember that the most important thing for sellers is to get money for the package. That is why it will be most beneficial for them if you close the dispute as soon as possible.

The Aliexpress administration will be able to punish the store for dishonest work, which is why they came up with the dispute function. If this is not the first time that circumstances similar to yours have arisen, the store may be closed.

When opening disputes, bring them to the end so as not to deprive yourself of the opportunity to return the funds. Otherwise, you may simply be left with nothing.

How to understand that you are facing scammers?

What actions of store representatives on AliExpress indicate that they want to deceive the buyer?

• The seller sends many letters asking to cancel the dispute.
• The store offers a refund.
• The representative delays the dispute and extends the period of protection.
• You are accused of being cunning and deceiving the store employees.

What to do in such situations? Edit the details, collect as much evidence as possible in the form of photos and videos that can prove you are right, and be sure to escalate the dispute. If you do all this, the AliExpress administration will definitely help you.

But remember that if you meet the store halfway and close an aggravated dispute, then your order will also be closed. After this, the money will go to the seller’s account and will not return to you.

Close a dispute only when all the reasons for opening it are no longer relevant and all issues have been resolved.

If this does not happen, contact the administrators as a matter of urgency.

Typical situations when sellers ask to close a dispute

Option #1

You ordered products that did not arrive at the post office within the period specified by the service, and there are only a couple of days left until the end of the protection period. When a dispute was opened, the seller responded and asked to close it, assuring that the goods would still arrive.

If the package does not arrive for a long period of time (more than 50 days), then there is no need to follow the store’s lead. She is unlikely to come, but you are guaranteed to win the dispute and get your money back.

If the product is not available for about 30 days, and it should be delivered in 35 days, then you can simply ask the seller to extend the order protection period.

Option No. 2

A situation may arise when the goods still arrive, but they are defective. You can open a dispute for a partial refund or demand a full refund.

In this case, sellers very often ask for closure and promise to return the money to the account of payment systems, for example, PayPal. In this situation, demand that he first transfer the amount, and then close the dispute, but not vice versa.

The video below provides detailed information on how to change the details of the dispute and cancel them:

The Aliexpress website is a large online trading platform that unites hundreds of stores and their representatives from China. There are often cases when, instead of the desired new thing, buyers receive defective or broken items. The problem can be resolved through a dispute system between the user and the seller. As a result, the store owner and the customer usually come to a mutual agreement. In such cases, the buyer needs to know how to cancel a dispute on Aliexpress.

When should you not close a dispute?

The user may encounter a situation where the order has supposedly been shipped, but the store owner has not provided an email ID. It is recommended to open a dispute and observe the seller's reaction. You cannot trust the store owner if he tries to verbally convince the buyer that the order has been sent and is on its way to the user. Should I cancel a dispute on Aliexpress after the seller offers the correct mail ID? In this case, the dispute should be closed.

If the contents of the received parcel do not correspond to the order, the user has the right to a full refund of the paid amount. For a partially damaged product, the buyer can only receive a partial refund. To get a full refund, you will have to send the parcel back.

You should not cancel the dispute as soon as the seller offers to send you another product as a replacement. The buyer will no longer be able to open the dispute again if the product turns out to be defective, or even not sent at all. The user needs to wait for the goods to arrive in proper condition. It is not recommended to close the dispute until this point.

When can a dispute be cancelled?

There are situations when everything is fine with the mail ID, but the order protection period is coming to an end. The buyer has to open a dispute. Is it possible to cancel a dispute on Aliexpress if the seller asks for it? The dispute should be closed only when the store owner extends the order protection period.

If the parcel contains a defective product, the buyer opens a dispute. It can be canceled if the user is completely satisfied with the seller’s conditions.

Unscrupulous sellers

Sometimes dishonest store owners ask to close the dispute. You can perform this procedure, but only if the order protection has not yet been completed. If the period has expired, the dispute will be closed automatically and the store owner will receive the money. The seller may ask the buyer many times to cancel the dispute. You cannot close a dispute if the order delivery time has already passed.

Promises of store owners to send other goods

What should I do if the seller asks to cancel the dispute on Aliexpress, committing to send another product? If you receive a defective product, the store owner’s request to close the dispute should be ignored. Otherwise, the buyer may be left without money. It is worth remembering that sellers want to receive payment for goods as quickly as possible. Therefore, they need the dispute to be canceled.

The administration of the Aliexpress trading platform punishes the seller for low-quality goods. If disputes over a defective product are opened frequently, the store may be closed. To avoid such problems, sellers from China resort to deception.

There are cases when store owners ask to cancel a dispute on Aliexpress, promising to return money to users via PayPal. Unscrupulous sellers approach buyers with such offers. In such cases, the site administration does not guarantee the security of the transaction. Sellers may receive funds and disappear immediately after the dispute is canceled. An open dispute should be closed only after the money has been returned.

Requests from sellers to confirm receipt of goods in advance

There are situations when a buyer places an order and then receives a message from the seller. The store owner asks you to confirm receipt of the parcel in advance. The seller explains that he urgently needed money. Possible reasons may be different: treatment of a close relative, buying food for children, paying for education.

The user sees that the mail ID is perfectly tracked and confirms receipt of the parcel. The buyer then discovers that the order was sent to a different address. Therefore, you cannot confirm receipt of the package until it arrives and has been checked.

How to recognize unscrupulous sellers?

The buyer can guess the store owner's intentions by the following signs. The seller sends messages asking to close the dispute and offers to return the funds using PayPal. He may also begin to play for time, repeatedly extending the order protection period. What to do if the seller canceled the dispute on Aliexpress or wrote that the buyer is trying to deceive him? In such cases, you need to edit the information, add new evidence and convert the dispute into a claim.

At this moment, the administration of the Aliexpress website should come to the rescue. Once the dispute is completed, the order will be closed. The further outcome of events depends on the site administrators. If the buyer loses the dispute, he will lose his money.

How to cancel a dispute on Aliexpress?

First you need to log into your personal account. Then you should go to the order page. The user will see that the dispute is open. How to cancel a dispute on Aliexpress? To do this, click on the Cancel dispute button.

A window will appear with a drop-down list and a comment field. You must select the reason for canceling the dispute from the list, add a description and click on the “confirm” button. In this case, all problems with the seller must be resolved.

Closing a dispute on your own cannot be a guarantee of a refund or replacement of the product. Unscrupulous sellers can be found everywhere. When closing a dispute, you must be careful not to be left without your order and the money spent on it.

Is it possible to open a dispute on Aliexpress after it is cancelled?

Each situation has its own rules. You must carefully monitor the order protection timer and your actions. If there is still time, the buyer can reopen the dispute after it is cancelled. Problems can arise at any stage of parcel delivery. If disputes regarding postal identifiers are successfully resolved, this is not a guarantee that orders will arrive safe and sound.

Therefore, the system has implemented the option of opening a dispute a second time. If necessary, you can ask the store owner to extend the time. After the order protection period has expired, it will no longer be possible to open a dispute again. It is necessary to distinguish between the “accept” and “cancel” dispute icons. If the buyer clicks on the first button, this will mean that he agrees with all the conditions of the store owner and closes the dispute.

After the order protection period has expired, the user will not be able to open the dispute again. If the seller's terms are accepted by the buyer, the dispute is considered closed. Therefore, you cannot click on the “accept” icon until you have received and thoroughly checked your order.

Closing an aggravated dispute

How to cancel a dispute on Aliexpress if it was turned into a claim by the user? To do this, open the dispute page. Then you need to click on the “complaint center” link. After this, you need to click on the “cancel claim” button. A window will open with a list of circumstances that prompted you to perform this procedure.

The list contains the following lines: reaching a compromise, returning funds to the user, receiving the goods by the buyer, etc. From this list, you must select the reason for canceling the aggravated dispute. A short description should be entered in the “message” field. Next, you need to click on the “confirm” button. After sending the refusal, a window will pop up in which you need to mark the line “yes, I want to cancel the claim.”

By clicking on this button, the user will close the complaint. The dispute will be terminated. It is worth considering that the refund to the buyer is carried out not by the seller, but by the administration of the Aliexpress website. Funds will be transferred to the user's account within a few days.

Conclusions

Administrators are not responsible for sellers' promises. Therefore, customers cannot be 100% sure that store owners are telling them the truth. In an uncertain situation, the dispute should be left open. Should I cancel a dispute on Aliexpress? It is not recommended to do this until the order arrives.

Otherwise, the buyer may be deceived. It is worth noting that a dispute is an excellent mechanism for combating unscrupulous store owners. However, you need to know how to use it correctly. Before canceling a dispute, you need to demand reliable guarantees from the seller.

Let's consider a situation where you received your order, but it turned out to be either faulty, or what you ordered was not what you ordered, or the wrong quantity, etc. Naturally, you open a dispute and demand a refund of the cost of the goods.

But soon you receive a message from the seller that an error has occurred and he offers to resend the goods. But for this, you must close the dispute.

The seller explains his request to close the dispute by saying:

• the dispute has a bad effect on the store’s rating;
• that the seller has an evil boss and therefore, because of his mistake, he may lose his job, and he has 3 small children who need to be fed;
• promises coupons, discounts, gifts, etc.

In general, the Chinese come up with a bunch of different stories to pity the client so that he closes the dispute.

Options for developing this situation

• believe him that he will resend the order and close the dispute.

This cannot be done. After this, the order is completed and the money goes to the seller. Believe me, as soon as he sees that the order is closed, he will not send anything.

• bring the dispute to an end and, if necessary, sharpening it, you get your money back and order this product again, in this or another store.
• Some sellers are very ask to support them and allow resend the goods to them. They are concerned about their reputation and want you to be satisfied with your order and to return to them for a new purchase in the future.

Let's look at option 3 - you decided to wait for the resent parcel.

To ensure transaction security, you must do the following:

We agree with the seller that he will extend the buyer protection period and send a new parcel within 1-2 days, plus provide you with a new track number.

Check to see if they have extended the protection.

After this, you can “Cancel Dispute”. Exactly cancel, not close.

Within one or two days, the seller must give you a tracking number; if he is silent, open the dispute again. But usually, good stores resolve such issues quickly and even provide a photo of the new shipment.

Basically, after he resends the goods, you just have to wait for the parcel to arrive and, if there are no problems with it, complete the order.

But during this period, it is necessary:

• if the parcel has an international track, control its movement using tracking services, since you will not have information about it in your personal account;
• if it is trackless, watch out for the delivery protection period.

If you have any suspicions or problems, open a dispute and resolve these issues.

Let me remind you again. If you decide to wait for a resent item, you need to cancel the dispute, and not close it and wait for a new parcel.

I opened a dispute on Aliexpress, the seller asks to close the dispute, what should I do?

I think there is no need to close the dispute. As soon as you do this, the seller will immediately go into obscurity. and that will be the end of it. I recommend seeking a positive decision in your favor (refund of funds). I speak based on my own experience.

If you agree to wait for a new parcel from the seller, and he is really ready to send it, then you can do the following.

The seller extends the Buyer Protection period and sends you a new package. You, in turn, after receiving a new track number, CANCEL the dispute (namely cancel), then there will be no problems.

If the parcel is not tracked within 10 days, feel free to open a dispute.

If everything goes well, after some time you will receive the parcel and complete the order.

In general, according to Aliexpress rules, you can cancel a dispute (there is a special button for this) and reopen it until the end of order protection. But I doubt that the seller will send a new product again, most likely he will play for time, he may send a fake track.

It’s probably better to wait until Aliexpress arbitration is activated (after 7 days, if the seller does not accept the terms of the dispute earlier).

Under no circumstances should you be persuaded by these sellers; they won’t care about you later when they get what they need!

You correctly wrote that you will close the dispute only after the seller has completed his work. Stay on it! And the fact that there may have a bad effect on their store is only their problem! It was necessary to immediately monitor the quality of the goods.

I had a similar situation! The seller also asked me to give him my electronic wallet number and he would return the money to me, this should not be done under any circumstances! Everything needs to be done through the website

Do not agree to close the dispute under any circumstances! I know this first hand because I blog on Aitao. And there are many people complaining that the dispute was closed, but the goods did not arrive to them, and the money was not returned. Chinese sellers, for the most part, are honest people, and upon opening a dispute, they compliantly return the money, but there is a black mark in the family. There are many fly-by-night companies on Aliexpress - they received money for orders, but behind the beautiful picture of the product they often hide the fact that they do not have any product. They write to you that your order has been sent, but it is impossible to know whether this is true, especially if the track is not tracked. Why am I writing this? Moreover, it is possible that they do not have replacement parts for your purchase, and they are not going to send anything, that’s why they ask to close the dispute.

Until your problem is resolved, the dispute cannot be closed. No matter how the seller persuades you, do not close the dispute. If you succumb to the seller’s persuasion and close the dispute, then your problem is considered automatically resolved and the seller no longer owes you anything. You can hope for his integrity and wait for what was promised (parts or money), but there are no guarantees left and it’s easier to say - you won’t get anything!

You could have immediately done something different, provided that you received the order quickly and have time to communicate with the seller without opening a dispute. Let’s say the seller gave 60 days for delivery of your goods, but the goods arrived in 30 days. that is, you have a supply of 30 days - you write to the seller your claims and present evidence. If during this period (and the seller can extend the period) the seller does not solve the problem - sends new parts or returns the money and the delivery period comes to an end - you will have to open a dispute. In your case, it seems to me that it is better to demand a partial amount of money; no one will give guarantees for the parts.

Vladimir55! You answered absolutely correctly. The dispute will be closed after receiving the defective product and not otherwise!

In this situation, the seller will be incredibly happy about your compliance if you close the dispute.

And you may never get anything from him.

If he is so honest and decent, then why should he waste time and prolong the protection? Wouldn’t it be easier to fulfill your requirements, send a quality product and thereby solve the problem?

In a word, DO NOT give in!

Risky business, to be honest. Usually they believe the Chinese, but never see the goods; I have heard of many such cases. I also had such a case, I refused, I believed it. But I was lucky, the goods arrived a day later, apparently they just got lost. The seller promised to send it, it turns out that the second one, but the second one did not arrive. So I think maybe I didn’t send it, or maybe where it’s going...

Aliexpress is a serious company and all sellers are very afraid if they cannot trade there. Therefore, in any case, wait for Aliexpress arbitration to connect. And they will return your money or send you the goods. And the seller is just stalling for time.

Do not close the dispute until the buyer is satisfied. We need to insist.

I once also had a dispute over batteries. They didn’t send me what I ordered, but after a dispute they sent me my order in the next parcel, but the previous one was not claimed because it was an obvious fake.

I hope for your successful outcome.